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  • Customer Service Representative – Nights - Cape Town - TTEC

    TTEC
    TTEC Cape Town

    3 days ago

    Default job background
    Customer Service / Support
    Description

    Be the spark that ignites your career with TTEC's award-winning employment experience.

    As a Customer Service Representative Nights Fixed Term Contract, you will work on site in Cape Town, South Africa, and be part of creating and delivering amazing customer experiences while experiencing TTEC, an award-winning employment experience and company culture.

    Key Responsibilities:

    • Answer incoming communications from customers
    • Conduct research to provide answers for customers to resolve their issues

    You will be responsible for providing exceptional customer service and ensuring that customers have a positive experience. To achieve this, you will need to have a passion for helping others, be able to work independently, and have strong communication and problem-solving skills.

    Requirements:

    • 6 months or more of customer services experience
    • High school diploma or equivalent
    • Recognize, apply, and explain product or service knowledge
    • Computer experience

    Additionally, you will be expected to support your career and professional development through various training programs and resources. This includes individualized webcam-enabled coaching, 1000s of free courses to support your career growth, and a supportive nature that will shine through as you help customers.

    About TTEC:

    TTEC is a global company that specializes in making customers happy. We do this by providing exceptional customer service and using technology to enhance the customer experience. Our team is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.


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