Dynamics 365 CE Technical Engagement Lead - Gauteng, Johannesburg, South Africa - Altron Bytes Systems Integration

    Altron Bytes Systems Integration
    Altron Bytes Systems Integration Gauteng, Johannesburg, South Africa

    1 week ago

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    Full time
    Description

    Altron Bytes Systems Integration's job vacancy, Career and Recruitment

    Job title : Dynamics 365 CE Technical Engagement Lead jobs in Gauteng

    Job Location : Gauteng, Johannesburg

    Deadline : 18-May-24

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    Responsibilities:

  • Lead the support team in diagnosing and resolving issues reported by users promptly. This can include troubleshooting technical problems, investigating data discrepancies, and identifying the root cause of system errors.
  • Oversee minor system customizations and configurations based on user requirements. This might include creating new fields, entities, workflows, or adjusting security settings.
  • Customize D365 CE entities, forms, views, workflows, and business rules to align with business processes.
  • Stay informed about the latest patches, updates, and releases for Dynamics 365. Plan and execute the application of patches and updates, ensuring system stability and security.
  • Monitor the performance of the D365 system, identifying bottlenecks, and taking proactive measures to optimize performance. This might involve analysing system logs, performance metrics, and user feedback.
  • Organize training sessions for end-users to enhance their skills and knowledge of the system. Provide training materials and resources to users for self-help.
  • Gather feedback from users about system functionality and issues they face. Analyse this feedback to identify common problems and propose long-term solutions.
  • Interface with Microsoft or relevant vendors for advanced technical support when issues cannot be resolved internally. Coordinate with vendors for issue escalation and resolution.
  • Integrate D365 CE with other systems and applications, ensuring seamless data flow.
  • Develop custom plugins and workflow activities using C# and .NET to extend the platform's functionality.
  • Write client-side scripts using JavaScript and create web resources to enhance user experience and interface.
  • Assist in data migration from legacy systems to D365 CE.
  • Design and customize reports using tools like Power BI, SQL Server Reporting Services (SSRS), and FetchXML.
  • Implement and manage security roles, field-level security, and data access permissions.
  • Ensuring the adoption of the architectural and development standards by the implementation team.
  • Leadership of technical resources within the support team.

    Requirements:
  • Must have relevant Microsoft Dynamics certification
  • Must have 5 – 8 years' experience hands on experience in leading technical teams
  • Must have 5 – 8 years' experience practical work experience in a Microsoft consulting experience
  • Must have more than 8 years of experience in user support or customer service roles is important.

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    *Dynamics 365 CE Technical Engagement Lead in Johannesburg