Manager: Open Systems Support - Centurion, South Africa - BCXP

Description

Business unit, Department, Reporting

Business UnitCloud Platform SolutionsDepartmentEnterprise Cloud & Infrastructure Solutions – Enterprise Platform Services. Position reports toSenior Manager Job grade/levelM5

Core Description

To oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for the Linux and Unix technical support team. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users and excellent people management.

Key Deliverables / Primary Functions

• Manage the administration and maintenance of the environment, in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.

• Manage the identification and mitigation of operational risk within Infrastructure including compliance to audit requirements, RCA and Risk documentation.

• Collaborate between and within BCX Divisions and establish and enhance relationships and network with customers' and vendors in support of collective client services and not as an isolated entity.

• Provide input, develop and manage the implementation of process and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer

• Participate in multiple, large scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements

• Active team management instilling and delivering services and communications driven by the appropriate sense of urgency.

• Timely business communication that is clear, accurate and concise.

• Workforce planning for consistent service delivery, from recruitment to exit of staff, inclusive of cross skilling, succession planning and allocating substitutes

• Ensuring business stability by applying sound business principles

• With general support and problem management, interact between BCX delivery teams

• Coordinate planning and monitoring of utilisation and capacity for current and growth of infrastructure.

Core Functional Skills & Knowledge

Risk ManagementTime managementLeading Teams / Team LeadershipInfrastructure TechnologyBusiness Acumen

Core Behavioural Competencies

Job MatchEntrepreneurial & Commercial thinkingPlanning & OrganisingLeading and supervisingApplying expertise & TechnologyDelivering Results & Meeting customer expectationsCulture Match

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or BusinessOR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

5 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific Linux and Unix ICT sector.

OR

7 years' experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific Linux and Unix ICT sector, with relevant IT certifications

Certifications

Preferred/Advantageous Certifications:Linux Certification (CompTIA Linux, LPIC)MCSE Unix

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control7Level of engagementTechnical Teams, Management, Internal and External Customers

Special Requirements / Employment Condition

Ability to cope under pressureAbility to work extended /long hours as and when requiredRequired to be available 24/7

Workplace / Physical Requirements

Hybrid Remote WorkerBillable