Regional Operations Coordinator - Polokwane, South Africa - BritelinkMCT

BritelinkMCT
BritelinkMCT
Verified Company
Polokwane, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Assign all teams in your POD an available installation as per the booking standards

ALL Jobs scheduled for date of installation must be assigned up to PODS capacity per time slot.


Ensure all technicians are on time for all appointments and ensure they leave the office / previous appointments with enough time to get to next appointments on scheduled time, reallocate appointments if required to ensure no installation time is missed.

Manage your POD and all members assigned to the POD, including their daily tasks, availability and efficiency.


Ensure all work orders follow the correct process and go from assignment to live activation, NO work order is left without being activated or escalated and recorded if required.

Ensure that all FSAN number are accurately captured on the system and linked to work order

Ensure all work order are on the correct status before and after every appointment.

Create and manage Installations maintenance tickets

Ensure all active ONT are verified and are live on the portal.

Monitor and track tickets until customer goes active

Regular follow up with maintenance on tickets

Timeous close off ticket once resolved by maintenance


Ensure all teams stock cards contain the work order number, FSAN, installation address, Date of install and summary of install., Ensure all Job cards reference with an installation.

Manage all communication channels within your POD and the form of communication. To ensure all standards are meet

  • Determine if the tickets is Britelink Maintenance responsibility
  • Determine the root cause analysis and assign a technician accordingly
  • Contact client to determine client availability to access the client property
Tickets are investigated using the FIFO principles

  • Ensure that all technicians at all times have ticket assigned to them.
  • Effectively and efficiently manage the assignment of technician's jobs.
  • Coordinator is always required to keep track of his/her technicians and know their whereabouts
  • Actively monitor resources locations via tracker to optimize resources allocation. (average travel time between jobs
  • Ensure that Quickbase is updated with the assigned technician details, appointment details or any other required details.
  • Constantly communicate with team on site to establish time in and time out,
- update quickbase with faults or issue description, solutions / fix.

  • Coordinator is required to keep a daily record of work orders and or tickets assigned to each technician in their cell daily.
  • Ensure that all technicians submit job cards
  • Obtain pre-authorise for technician overtime prior to technician working overtime.
  • All cutover/ outages must be managed in accordance with Standard Operating Procedures (SOP)

Job Types:
Full-time, Temp to perm


Ability to commute/relocate:

  • Polokwane, Limpopo: Reliably commute or planning to relocate before starting work (required)
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