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Luxury Customer Service Operations Manager - Sandton - Telebest
![Telebest background](https://contents.bebee.com/companies/za/telebest/background-KuQzD.png)
Description
Company Overview
We are a leading global luxury cruise line that is redefining the standards of customer service in the industry.
Salary
The salary for this role is R1,200,000 - R1,800,000 per annum, depending on experience.
Job Description
This is an exciting opportunity to join our dynamic team as an Experience Centre Expert. As a key member of our operations team, you will be responsible for spearheading strategic planning and execution of call centre operations.
You will cultivate a high-performing team focused on delivering luxury experiences for discerning travellers worldwide.
Key responsibilities include managing multiple KPIs to enhance customer, guest, and employee engagement, pioneering process improvements, and implementing cutting-edge service solutions.
Required Skills and Qualifications
To succeed in this role, you must have a minimum of 5 years of proven Contact Centre Operations experience at management level.
You should also have international experience and expertise in reservations systems, CRM tools, and advanced phone technology.
A strong adaptability, hands-on approach, and outstanding communication skills are essential for this role.
In addition, you should have passion for travel and a solid understanding of the luxury cruise industry.
Benefits
This role offers a competitive salary, benefits package, and significant career growth potential.
You will work with a passionate, international team at the forefront of innovation in the luxury cruise industry.
Others
If you are ready to set sail on this exciting voyage, we encourage you to apply for this unique opportunity.
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