Customer Care Projects - Wes-Kaap - Mérieux NutriSciences

    Mérieux NutriSciences
    Mérieux NutriSciences Wes-Kaap

    1 week ago

    Default job background
    Description

    Customer Care Projects & Data Expeditor

    Cape Town

    Regular

    MERIEUX NUTRISCIENCES

    We are a trusted partner, committed to our Public Health mission of making food systems safer, healthier, and more sustainable. With a global network in 27 countries, we provide innovative solutions for preventing health risks related to food, environment, and consumer goods. Our history has been marked by external growth, with over 40 acquisitions completed in the last 10 years.

    Your Day-to-Day Life

    We are seeking a Customer Care Projects & Data Expeditor in Cape Town to:

    This role is pivotal in updating and maintaining company data across various systems, ensuring data accuracy, and providing critical data support to internal departments and clients. You'll be working closely with the Customer Care Manager and Sales Managers.

    Key Responsibilities:

    1. Oversee and manage customer setups and data entries.
    2. Ensure data accuracy and completeness across synchronized systems (LabWare LIMS, Salesforce, PandaDocs).
    3. Troubleshoot data integration issues and escalate as necessary.
    4. Assist with data-related projects, including method changes, pricing updates, and realignments.
    5. Coordinate the implementation and maintenance of the PandaDocs project.
    6. Develop and implement data dashboards to enhance decision-making processes.
    7. Investigate and resolve data-related customer complaints.
    8. Create and update customized Sample Analysis Request Forms (SARFs) in collaboration with the marketing team.
    9. Maintain and update product specifications and price lists on LIMS/Nutria.
    10. Handle invoicing and support corporate quality and continuous improvement processes.

    What We Are Looking For:

    Degree or Diploma in Science (Microbiology or Chemistry) with broad knowledge of personal computer software and data skills to input, extract, and analyze data into/from LIMS, Nutria, Salesforce, and PandaDocs. Technical computer acumen is required to identify and troubleshoot data integration issues that may occur between synchronized systems. Previous experience in Customer Care & Sales functions will be an advantage.

    Why Join Us?

    • You would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
    • You would have an impact on our strategic pillars that build on 50 years of experience and expertise.
    • You would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than themselves.
    • You would be welcome as you are, in a diverse and open-minded environment that is rich in singularities and differences.
    • You would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.
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