Cloud Support Engineer - Cape Town - Amazon Development Centre (South Africa)...

    Amazon Development Centre (South Africa)...
    Amazon Development Centre (South Africa)... Cape Town

    11 hours ago

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    Description

    Job Summary

    We are seeking a skilled Cloud Support Engineer to join our team in the Data in Transit domain. As a Cloud Support Engineer, you will be responsible for supporting customers who are running ETL workloads or analyzing large amounts of data using AWS services.

    Key Responsibilities

    • ETL Tools Expertise: Intermediate expertise in ETL tools such as Talend, Informatica, or similar.
    • Data Management Fundamentals: Knowledge of data management fundamentals and data storage principles.
    • SQL and Query Performance Tuning: Advanced SQL and query performance tuning skills.
    • Data Integration and Management: Experience integrating and managing large data sets from multiple sources.
    • Coding Skills: Ability to read and understand Python and Scala code.
    • Distributed Computing Environments: Understanding of distributed computing environments.
    • Big Data Technologies: Proficient in Spark, Hive, and Presto.
    • Containerization and Scripting: Experience working with Docker, Python, and shell scripting.
    • Customer Service: Customer service experience or strong customer focus.
    • AWS Services: Prior working experience with AWS - any or all of EC2, S3, EBS, Glue, Athena.
    • Linux System Monitoring and Analysis: Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.).

    About the Role

    This is a customer support role where you will be primarily responsible for solving customer cases through various contact channels. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

    A Day in the Life

    • Learn and Use Groundbreaking Technologies: Every day brings new and exciting challenges on the job while learning and using groundbreaking technologies.
    • Apply Advanced Troubleshooting Techniques: Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    • Interact with Leading Engineers: Interact with leading engineers around the world.
    • Partner with AWS Teams: Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
    • Drive Customer Communication: Drive customer communication during critical events.
    • Drive Projects and Improvements: Drive projects that improve support-related processes and our customers' technical support experience.
    • Technical Writing and Content Creation: Write tutorials, how-to videos, and other technical articles for the developer community.
    • Critical Issue Resolution: Work on critical, highly complex customer problems that may span multiple AWS services.


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