Front Office Manager - Durban, South Africa - HotelJobs
Description
Iconic 5* Hotel in Durban North is looking for a Front Office Manager.- Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay.
- Team Management: Overseeing the front office team, which includes hiring, training, scheduling, and performance management. The Front Office Manager is responsible for fostering a positive work environment and promoting excellence in guest service.
- Reservation Management: Coordinating room reservations and ensuring accurate and efficient booking procedures. This includes working with the reservations team to maximize room occupancy and revenue.
- Checkin/Checkout Process: Ensuring a smooth checkin and checkout process for guests, minimizing wait times, and resolving any issues that may arise during these procedures.
Requirements:
- Bachelor's degree or diploma in Hospitality Management or a related field is preferred.
- Additional certifications or training in hotel management or guest services are advantageous
- Proven experience as a Front Office Manager or in a similar capacity within a luxury hotel or resort setting is essential.
- Exceptional leadership and managerial skills, with the ability to inspire and lead a diverse team to achieve excellence.
- Strong communication and interpersonal abilities, allowing for effective interactions with guests, colleagues, and other stakeholders.
- Proficient in hotel management software (OPERA) and reservation systems to ensure efficient handling of bookings and inquiries.
- Fully computer literate with MS Office tools.
- Financial acumen and budget management skills to ensure optimal utilization of resources.
- Exceptional problemsolving and decisionmaking skills to handle challenging situations effectively.
- Detailoriented with a focus on maintaining high standards of service and guest satisfaction.
- Flexibility to work in a fastpaced environment, including weekends and holidays.
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