Customer Success Manager - Johannesburg South, South Africa - ApprovalMax Limited

Description

Job Description The role**We are expanding and hiring a
Customer Success Manager on a remote basis to help us grow the business.

Qualifications You will be responsible for**:

• Maintaining a detailed understanding of products and services, assist customers with questions and suggest the best features/setup for their needs
• Promoting the value of the product among customers and upsell/crosssell editions and functionalities (drive postsales MRR growth)
• Triage customer support tickets to the relevant CS representative, ensuring a bestinclass customer experience
• Providing demos (for presales clients/partners when assistance is required by the sales team) and Setup & Training services (prof services package) with ApprovalMax clients/partners
• Contributing to optimize existing team processes and actively enhance all Customer Success initiatives.

Desired Skills and Experience:

• Fluent English is essential
• Excellent communication skills

-
2+ years of experience in account management or customer success position (revenue driven) preferred, but isn't essential

• Accounting knowledge would be preferred, but isn't essential
• Experience in providing training preferred, but isn't essential.

This role is:

• Fulltime and permanent.

Additional Information What we offer**:

• Growing international business with 10,000+ subscribers
• Regular performancebased compensation reviews
• Relocation support (primarily Serbia, but other countries could be discussed)
• 100% paid 20 business vacation days
• 100% paid 10 sick leave days
• Remote work, flexible hours
• Health & Wellness program a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc.
• Reimbursement of coworking space
• Reimbursement of professional development courses
• Service years recognition financial reward
• Parental leave support.