Cluster Pharmacist - Pretoria - Medipost

    Medipost
    Medipost Pretoria

    1 week ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Job Summary

    This role involves providing excellent patient care according to Good Pharmacy Practice (GPP) regulations. The ideal candidate will be responsible for attending training on pharmacy acts and GPP, as well as completing Standard Operating Procedure (SOP) training and revisions.

    Key Responsibilities

    • Providing proper patient care as per GPP regulations.
    • Attending training on Pharmacy acts and GPP.
    • Attending SOP training and SOP revision training.
    • Compliance with Company Policies, Procedures, and SOPs.
    • Accurate capturing of chronic and acute medication prescriptions and handling of rejections according to company SOPs.
    • Attend to cluster and personal action diaries.
    • Handling of clinical enquiries and discussions with patients and health care professionals or SPNs.
    • Respond to email messages or enquiries received from management, SPNs, or members in a professional manner.
    • Stock management – understand the cold chain processes, expiry dates, and stock returns.
    • Tutor and train a small group of assistants on company SOPs, company policies, OTC medication, and other health topics.
    • Take charge of a small group of assistants according to a Disaster Recovery Plan.

    Operational Requirements

    • Attention to detail when capturing prescriptions: correct profile, patient, medical aid and membership number, address, contact details, and relevant medication.
    • Authorisation of medication and interaction with health care professionals where needed.
    • Claiming of scripts and related procedures with emphasis on the MML.
    • Ensure Blind checking is done according to SLA requirements.
    • Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
    • Acknowledgement and follow-up of patient queries within SLA requirements.
    • Accurate and complete handling of all profiles worked on as per SOPs.
    • Completion of daily allocated work according to level requirement, aiming for a level 2 or higher output according to company expectations.
    • Regular review of action diaries.
    • SLA compliance.
    • MML adherence.
    • Competency in SOP assessments.

    Customer Service and Internal Process Compliance

    • Handle calls professionally and maintain confidentiality according to POPIA Act regulations.
    • Provide accurate and correct information to members, making call attempts according to SOPs and SLA requirements.
    • Problem-solving abilities.
    • Data capturing and instructions to relevant staff if required.
    • Follow up on queries until finalised.
    • Focus on minimising errors and customer-related complaints according to QA, IPC, and Customer care logs or other reporting platforms.
    • Compliance with SOPs and company policies.

    Productivity and Time Management

    • Be productive and available during stipulated hours as outlined in the contract.
    • Manage leave according to company policies through ESS.
    • Daily clocking procedures in accordance with eco time compliance policies.

    House Keeping

    • Compliance with Company Policy relating to Housekeeping.
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