Sales Managers - Umtata, South Africa - New Image Life

Description

Fast growing Sales company is looking for Insurance sales Managers to start immediat

• Fulltime

People Management

• Ensure that Field Sales Agents clearly understand their targets and meet or exceed sales and leads targets
• Collect a minimum of 80 sales per month
• Foster a high performance culture within individual Field Sales Agents
• Identify problem areas in the performance outputs of various Field Sales Agents and performance manage where necessary
• Develop and build productive working relationships with other Team Leaders, Field Agents, existing and prospective clients, as well as owners of venues from which Field Sales Agents will generate sales & leads
• Train and guide Field Sales Agents and to consistently deliver quality customer experiences to existing and prospectibe clients.
• Manage resource capacity and recruit Field Sales Agents and (with the assistance of the personnel agencies or referrals), as and when required to address business needs (minimum 15 Field Sales Agents per team)
• Accountable for scheduling work rosters, monthly venue plans and shift allocations for Field Sales Agents, to ensure sufficient capacity to achieve daily sales and leads targets
• Monitor the quality of Field Sales Agent interactions with existing clients.
• Lead by example and ensure that Field Sales Agents comply with company policies.
• Provide Field Sales Agents with onthejob coaching & mentoring, and perform QA assessments in order to address skills and knowledge gaps, and to plan for future development needs.
• Identify talented Field Sales Agents with leadership potential to develop this potential for succession planning purposes
• Hold daily, weekly and monthly meetings with Field Sales Agents to discuss performance, document these sessions and store individual agent files for accessibility to HR
• Source profitable venues for Field Sales Agents to work in.
• Submit a monthly plan and budget for venues that Field Sales Agents will operate from throughout the following month
• Submit monthly reports on sales performance for Field Sales Agents vs. Target

Customer Service Management

• Solve problems relating to dispute handling, retrieval of documentation (nonadvice disclosure form, agents' rosters, etc.)
• Identify and report on matters that affect performance and customer experience adversely (sales, administration and claims issues).
• Handle any customer complaints with a winwin philosophy
• Conduct performance reviews for Field Sales Agents, coach and institute performance counselling if required
• Understand all processes affecting customer experience, and ensure that the correct processes are followed to deliver the best possible experience for the customer.
• Uphold the Partner brand at all times, and ensure that all Field Agents do the same.

Qualifications

• Grade 12

Work Location:
City of Johannesburg, Vaal, Vereneeging. Umtata, Witbank, Kroonstad and Freestate.


Ability to commute/relocate:

• Welkom,

Free State:
Reliably commute or planning to relocate before starting work (preferred)