Tracing Officer - Polokwane, South Africa - Anova Health Institute NPC

Thabo Mthembu

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Thabo Mthembu

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Anova is an NGO that empowers people and changes lives.

Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most.


***- We are looking for Tracing Officer to follow on clients who are lost to follow up on HIV and TB treatment by acting as liaison between the clients, community and health care facilities. To link the facilities and community health care workers and facilitation of all defaulters who cannot be traced by phone through the WBOT's and CHW's_

Key Duties and Responsibilities

  • To improve adherence to care of TB/HIV patients to PHC facilities by tracing the missed appointment clients back to care telephonically through brief adherence counselling.
  • To facilitate referral of all missed appointments of the HIV/TB programme who cannot be traced telephonically through the WWBPHCOT.
  • To give a detailed report of tracing done to facility managers per traced facility and do improvement plan.
  • Facilitate all tracing process (telephonically and physical) of the priority facilities.
  • Establish and assist with facilitation of meetings between the WBPHCOT's and PHC facilities for tracing patients.
  • Retrieval of missed appointment list from in facilities.
  • Run the latest dispatch of all clients against the traced clients to determine the returning rate prior tracing every month.
  • Liaise with facility data capturer and WBPHCOT team leader for tracing process and report for the DORA reporting.
  • Identify factors that lead to loss and missed appointment.
  • Prepare and submit monthly report on all activities for the line manager.
  • Correct documentation of all the tracing outcomes in the facility register.

Minimum Qualifications, Experience and Skills Required

  • Grade 12 (Matric)
  • 5 years' experience working with PLWHA especially within the community
  • Trained in basic HIV counselling and testing
  • Trained in adherence counselling
  • Shown affiliation and passion with communitybased activities
  • Strong interpersonal, written and oral communication skills are required
  • Proficiency in local language (Sepedi) will be an added advantage
  • Driver's License will be an added advantage

In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.

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