Junior Service Manager - Cape Town, South Africa - First Point Group Ltd

First Point Group Ltd
First Point Group Ltd
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
28137

Posted: 13/02/2024

  • Negotiable
  • South Africa, cape town, South Africa cape town
  • Permanent
  • FPG is recruiting on behalf of our client, they architect the future of connectivity in the telecommunications and IoT industry. They are looking to onboard a Junior Service Manager based in South Africa who has experience within the Telecom sector.

Responsibilities:


  • Cultivate strong relationships with customers and stakeholders.
  • Develop and optimize service catalog relationships internally and externally.
  • Support the Service Manager in ensuring contractual service delivery.
  • Monitor and report Service Level Agreements and Key Performance Indicators.
  • Manage highpriority incidents and customer escalations, keeping management informed.
  • Lead internal and external communication for service updates.
  • Assist in compiling client service reviews and ensuring completion of actions.
  • Support Service Manager in liaison meetings with stakeholders.
  • Identify and implement service improvement activities.
  • Proactively seek operational performance enhancements within the team.

Essential:

  • 3 years' experience in B2B Managed Service or Service Delivery.
  • Experience with defined, monitored, and reported SLAs.
  • Highly selfmotivated, organized, and detailoriented.
  • Skilled in communicating with clients, and managing challenging situations.
  • Familiarity with complex system environments and integration.
  • Ability to identify and implement service improvements.
  • Strong written and verbal communication skills.
  • Record of managing customer expectations successfully.
  • Familiarity with Telecoms and IT culture, billing, and digital industries.
  • Proficient in support desk ticketing systems.
  • Strong organizational and multitasking abilities
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