Real - Time Analyst - Cape Town

The Real-Time Analyst monitors, analyses and reports on real-time contact center performance. · ...

+The Real-Time Analyst is responsible for monitoring and analyzing contact center performance to ensure optimal staffing and service levels. · + ...

Behind every great customer experience is a well-orchestrated operation. As a Real Time Analyst, you are the nerve centre of the Contact Centre — monitoring live performance, anticipating pressure points, and making real-time decisions that protect service levels, efficiency, and ...

At MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization We are seeking a Real Time Analyst to ...

We're looking for a Real Time Analyst to support the delivery of high-quality service within our contact centre. · Monitor intraday contact centre performance and take corrective actions as needed. · Serve as the primary point of contact for real-time updates and escalations duri ...

We're on a thrilling journey of growth and innovation, and we need passionate driven individuals to join us. · Monitor intraday contact centre performance (calls chats emails etc.) in real time using Workforce Management (WFM) tools. · ...

This role involves monitoring real-time operations performance to ensure service level agreements are met. · Monitor real-time metrics (attendance & schedule adherence) · Provide real-time performance reports · ...

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. · ...

We are looking for a Real Time Analyst to join our team. The successful candidate will be responsible for monitoring live performance, anticipating pressure points, and making real-time decisions that protect service levels, efficiency, and customer satisfaction. · The ideal cand ...

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. · At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. · We're on a thrilling journey of growth an ...

We are seeking a Real Time Analyst to support one of our clients in the digital services industry. · Develop and maintain accurate forecasts for contact volume, staffing needs, and scheduling across multiple support channels. · Create and manage agent schedules to ensure optimal ...

Behind every great customer experience is a well-orchestrated operation. · You are the nerve centre of the Contact Centre — monitoring live performance, anticipating pressure points and making real-time decisions that protect service levels efficiency and customer satisfaction. · ...

We're on a thrilling journey of growth and innovation, · and we need passionate driven individuals to join us. · In return you'll find a supportive environment where your skills can flourish · and your career can soar. ...

Track key metrics like call volume and adjust staffing in real-time to handle unexpected spikes or dips in demand. · Generate reports and analyze trends to forecast requirements and identify process improvements. · ...

MCI busca un Real Time Analyst para apoyar a uno de sus clientes en la industria digital. El cliente ofrece una amplia gama de conectividad y entretenimiento a ambos residentes y clientes comerciales. Este rol es responsable asegurando que la planificación laboral, predicciones e ...

Responsible for intra-day management processes for operations located in Cape Town. · ...

The real-time analyst continuously tracks key metrics such as call volume, agent availability and schedule adherence. · ...

Continuously track key metrics like call volume agent availability ACD status queue wait times and schedule adherence. Adjust staffing breaks and agent assignments in real-time to handle unexpected spikes or dips in demand. · Ensure proper coverage by managing agent schedules and ...

Job summary · Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. · Accurate Attendance/Absence updating on ...

Responsible for intra-day management processes for operations located in Cape Town South Africa Create and manage reports for internal and external customers Intra-day management processes · Create and manage reports · ...