Night Shift Customer Service Support Coach - Cape Town, South Africa - Teleperformance South Africa

Teleperformance South Africa

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

_
Nightshift Customer Service Support Coach_

Are you ready for your next challenge?

Are you looking for an exciting new opportunity?

If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf.

With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Support Team Managers to join our team.

Our philosophy is transforming passion into Excellence

This is a Nightshift Position

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries

Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.

Commitment and Different - Being passionate, engaged and seeing opportunities

where others see problems

Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

Matric or Equivalent
Be flexible to working unsociable hours
Previously a quality analyst, coach or SME within the BPO space
Essential
Experience delivering service / sales for a US Market (preferred)
A minimum of 1 year's sales/service experience (Essential)
An excellent command of the English language (grammar, pronunciation, pace and voice clarity)
Exceptional communication skills
Technical based trouble shooting skills
Driven with a passion to succeed in a fastpaced environment
Confident and engaging individual with the ability to build exceptional rapport with customers
Ability to deliver an outstanding customer experience, profile customers and match products to individual needs
Computer literate and process expertise (Desktop and Online Applications) with the ability to 'type and talk'

Able to work Nightshift

Sales Focus: Influencing Customers' decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business
Target driven and selfmotivated in order to meet and exceed both team and individual project targets

Our Customer Ethos

You will be required to make their experience memorable and you will be completely connected as every conversation is different and we need your sparkle to always be present so that our client's customers walk away from their conversation saying 'they were awesome'.

Some of the Benefits: