Negotiations Consultant - Cape Town, South Africa - Intelligent Debt Management

Intelligent Debt Management
Intelligent Debt Management
Verified Company
Cape Town, South Africa

3 days ago

Thabo Mthembu

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Thabo Mthembu

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Description

Key responsibilities:


  • Providing the best financial position for our clients by:
  • Successfully negotiating with credit providers on all Debt Counselling eligible accounts.
  • Providing solutions and advice to clients' financial problems, specifically with regards to assets and accounts not eligible for Debt Counselling.
  • Efficiently managing the life cycle of the client from when you accept the client in your pipeline through to assigning the client to legal.
  • Providing the client with financial protection on their debt with the help of Credit Insurance.
  • Providing the client with financial security on their income and household expenses with the help of Life Cover Insurance.
Ensuring time from Accepted to Assigned to legal is within standard company and industry SLA's

Act as intermediary between credit providers and clients

  • Delivering high client satisfaction to all stakeholders by:
  • Ensuring the client experience is of highest quality whilst the client is with you.
  • Supporting both client and credit provider throughout the negotiations process.
  • Establishing, building and maintaining effective relationships with credit providers and internal stakeholders.
  • Ensuring work done is done with precision and high quality.
  • Effectively manage workload.

Key competencies

  • High levels of service excellence, accountability and integrity
  • Strong communication skills (Verbal and Written)
  • Strong time management skills
  • High attention to detail
  • The ability to prioritise and handle multiple tasks at the same time
  • Ability to quickly adopt new processes and procedures
  • Highly responsive, with strong analytical skills
  • High levels of personal resilience and sensitivity to others
  • Target driven
  • Able to work well in a team.

Requirements:


  • Must have completed a Degree/National diploma in either Finance / BAdmin / Science / Law
  • Must live IDM's values
  • Must be
    confident and well spoken
  • Must be client centric
  • Exposure to insurance industry advantageous
  • Exposure to sales industry advantageous
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