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- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria Requirements
- Matric / Grade 12 (Required)
- Minimum of 2-3 year's sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
- Early shift Monday to Thursday - 08h:00 - 17h:00Friday - 08h:00- 15h:002 Saturdays per month 09h:00 - 13h:30Based in Wynberg
- Late shift Monday to Thursday - 09h:30 - 19h:00Friday 08h:00 – 15h:00No SaturdaysTransport provided for late shifts in surrounding areas Based in Wynberg
- Wow my customer
Walk in my customers' shoesDeliver on my promisesDeliver insight-led solutions my customers need - Treat the business as my own
Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time - Play as a team
Be helpfulBe inclusiveFind the fun
Telemarketing Agent - Southern Suburbs, South Africa - HomeChoice Holdings Limited
Description
Description
Homechoice is a leading South African homeware retailer. For over 35 years we've helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
This role will be ideal for a candidate who can telephonically market/sell our company's wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction
What you will love doing in this role:
What you'll need to do this role:
Benefits:
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