Senior Specialist High Risk Base Management and - Midrand, South Africa - Optimal Growth Technologies

Optimal Growth Technologies

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Key accountabilities and decision ownership ]:
Identify and set-up key campaigns across direct, retail and/or online channels to reduce churn
Craft and execute on proactive saves strategies using big-data predictive models and dedicated execution teams across our distribution channels
Craft and execute on reactive saves strategies by equipping inbound desks with appropriate tooling and commercial deals.
Manage the commercial agreements, profitability and operational service levels of campaigns.
Take full accountability of operational and product innovations across all areas of voluntary churn management.
Provide best-in-class differentiated services within the last line of cancelations defense.

Must have technical / professional qualifications:
A relevant 3-year Degree or National Diploma in essential and

A minimum of - 5 years relevant experience essential in a commercial role inclusive of experience in an operations role.

MBA / Similar postgraduate degree or qualification would be advantageous.

Key performance indicators:

Annual Churn % for the postpaid business in the commercial business unit department.
Annual outflow revenue for the postpaid business in the commercial business unit department.
Revenue Dilution Management targets on all retentions through the business department.