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    • IT Systems Engineer - Network and System Support - Johannesburg - HR-Simplified (Pty) Ltd

    HR-Simplified (Pty) Ltd
    HR-Simplified (Pty) Ltd Johannesburg

    1 month ago

    Default job background
    Description

    **Job Title:** IT Systems Engineer - Network and System Support


    At HR-Simplified (Pty) Ltd, we're seeking a skilled IT Systems Engineer to join our team. This role will be responsible for ensuring the stability, integrity, and efficient operation of our in-house information systems.


    **Responsibilities:



    • Collaborate with network staff to ensure smooth and reliable operation of software and systems.

    • Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals.

    • Design and deploy new applications and enhancements to existing applications, software, and operating systems.

    • Conduct research on software and systems products to justify recommendations and to support purchasing efforts.

    • Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

    • Monitor and test system performance; prepare and deliver system performance statistics and reports.

    • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues.

    • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.

    • Work independently to troubleshoot all support requests and follow escalation policies.

    • Participates in after hours on call rotation.

    • Provide training and mentoring for desktop support team members, including escalated support requests.


    **Requirements:**


    • Minimum Matric

    • Minimum of 4 years general IT experience

    • MCP (Microsoft Certified Professional) & A + Certification highly preferred

    • Certification in technologies (A+, N+, MCSE).

    • CompTIA N+ or IT Diploma or MCITP (Desktop Engineer)

    • Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.

    • Basic understanding of network services, e.g. email / internet / firewall / Proxy / VPN

    • Above average knowledge of commonly used applications (MS Office suite of products , Internet Browsers)

    • Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals).

    • Basic knowledge of Fortinet Firewalls

    • Basic knowledge of VMWare

    • Basic knowledge of Veeam

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