Customer Service Advisor - Durban, South Africa - Webhelp

Webhelp

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Advisor

Location

Durban, South Africa
Language

English***
Job Advert:
If you're looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine We're looking for dynamic team players with a passion for people to provide a service to an international client from our Durban offices.
As a Customer Service Advisor, you'll need to be a fast learner and quick thinker, a people's person with a genuine passion and flare for communication. You'll need to have empathy and efficiency when dealing with our customers. You'll need to be quick thinking and able to multitask.
You'll be joining our funloving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands. Being a peoplefirst company, we put people at the heart of our business, and this is when everything comes alive.
We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer's expectations.
What you'll be doing
Working towards consistently achieving and exceeding set targets
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you'll need

Matric
Minimum 12 months' experience contact centre environment
Excellent verbal communication skills
Attention to detail
Availability to work USA hour shifts
Clear credit and criminal records

What we're offering

R6000 base entitlement
Medical aid for main member
Group life cover
Fantastic employee assistance programme (EAP)
Webhealth benefits: Worldclass working environment, access to financial wellbeing sessions, will writing sessions, stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture

Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of gamechangers today.