IT Support Administrator - Cape Town - Confluence Technologies, Inc.

    Confluence Technologies, Inc.
    Confluence Technologies, Inc. Cape Town

    2 days ago

    Default job background
    Technology / Internet
    Description

    IT Support Administrator

    Department: IT - Information Technology
    Employment Type: Permanent - Full Time

    Location: Cape Town, South Africa

    Reporting To: Thomas Goodman

    Description

    We are a rapidly growing company with a global footprint that spans multiple countries.

    This has given our employees the opportunity to gain exposure to other cultures and work environments.

    More about the role & team

    We are seeking an IT Support Administrator to join our dynamic team based in Cape Town.

    You will be responsible for providing top-notch support for IT hardware, software, and services to our South African employees.

    You will assist with remote support for users in the same time zone and handle occasional after-hours maintenance activities.

    What skills and experience do I need to succeed?

    • Bachelor's degree in information technology or related field preferred.
    • Two or more years of experience with emphasis on IT Service Desk support in both large and small environments.
    • International business and financial/investment services industry experience is desirable.
    • Configuration and support of Microsoft desktop operating systems.
    • Configuration and support of end user devices, laptops, monitors, mobiles, etc.
    • Intermediate understanding of Office 365, OneDrive, and Intune.
    • Intermediate understanding of Microsoft server operating systems.
    • Intermediate understanding of Active Directory and user management.
    • Basic Linux administration skills.
    • Solid experience with collaboration tools (Slack, Teams, etc.), client VPNs, Windows firewall, Antivirus, Bitlocker and conferencing software (Zoom, WebEx, etc.).
    • Experience imaging and deploying laptops in an enterprise environment.
    • Strong administration and troubleshooting skills.
    • Experience with basic networking and level one troubleshooting (ping, tracert, telnet, etc.).
    • Experience with basic Linux system administration.
    • Experience with basic AWS administration and user management.
    • Understanding the basic concepts of Risk Management, Business Continuity, and Incident Response.
    • Good self-discipline with the ability to work autonomously.

    What do we offer?

    We offer generous benefit packages for our team members.

    • Generous Time Off packages including additional half days with each public holiday in your location.
    • Global Career Development opportunities.
    • Social Events.
    • Referral Bonus scheme - Up to $3,000 per successful referral.
    • Plus many more benefits.

    We prioritize flexibility in our working options.

    We value people who align with our 4 values:

    • Integrity: Face reality with honesty, courage and accountability.
    • Imagination: Deal creatively with challenges and envision what the world could be.
    • Discipline: Build good habits into reflexes which become a part of our life.
    • Service: Committed to the success of others.
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