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    • Senior Treasury Administrator x 9 - Durban - Hollywoodbets

    Hollywoodbets
    Hollywoodbets Durban

    1 week ago

    Default job background
    Description

    Transform Your Career with Hollywoodbets

    Becoming a part of the Hollywoodbets Purple Team presents an exceptional opportunity to be part of a highly successful organization that has grown from humble beginnings in Durban into a prominent brand operating across Africa and the United Kingdom.

    We are currently seeking Senior Treasury Administrators x 9 to be based in Umhlanga. If you possess the skills and drive to excel in this role, we encourage you to apply.

    The ideal candidate will be responsible for completing third-level approvals for withdrawal payments, as well as accurately loading manual payments onto various banking platforms.

    Your Benefits:

    1. Innovate and create within a dynamic team environment, fostering a collaborative atmosphere that encourages achieving goals.
    2. Evaluate challenges and relish the excitement of working in a fast-paced industry.
    3. Cultivate your career through our comprehensive development plans and inclusive culture.

    You Bring:

    • A minimum of 12 months' experience within a financial (Banking/Insurance/Transactional) environment.
    • 1 year of experience within a Contact Centre.

    A Plus to Have:

    • Degree or Diploma in a relevant field.

    What You'll Achieve:

    1. Accurately process withdrawals to customer accounts after successful compliance checks using designated platforms.
    2. Investigate and escalate bank-related issues or discrepancies, working closely with internal and external stakeholders until completion.
    3. Prepare payment batches as received by withdrawals and accurately capture them onto relevant banking systems for manual processing.
    4. Process withdrawal requests from branches, ensuring adherence to prescribed withdrawals checklists and all relevant reporting.
    5. Monitor Withdrawals App/SQL reports every 5 minutes to ensure failures/rejections are escalated timely and disabling/enabling of relevant automated systems where necessary.
    6. Submit daily reports on rejection and withdrawal statistics.
    7. Effectively resolve valid payment requests within minimal delays, providing regular updates to the management team every 2 hours, with exceptions highlighted.
    8. Maintain good customer service principles in interactions with customers and internal team members/departments/branches, ensuring optimal turnaround times for account queries.
    9. Achieve Quality Assurance targets and implement interventions to increase quality where shortfalls occur.
    10. Perform ad-hoc functions as required due to operational demands.

    What You'll Contribute to the Team:

    • Attention to detail.
    • Customer Service Excellence.
    • Strong administration skills.
    • Proficiency in MS Office.
    • Knowledge of betting types and platforms.
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