IT Helpdesk Technician - Johannesburg - IntelliStaff

    IntelliStaff
    IntelliStaff Johannesburg

    8 hours ago

    Description

    IT Helpdesk Technician

    We are seeking a skilled IT Helpdesk Technician to join our team at Intellistaff.

    About the Role:

    • Provide technical assistance and support via phone or remote connection for hardware and software issues
    • Determine the best solution based on customer details and issue description
    • Login, log calls, walk customers through problem-solving process, direct unresolved issues to next level of support personnel

    Responsibilities include performing troubleshooting techniques, logging events and problems in logs, providing accurate information on products or services. The role requires 3+ years experience as a helpdesk technician with relevant qualifications including certificates/qualifications Skill Requirements::
    - Tech savvy
    - Excellent communication skills.
    The ideal candidate will have strong analytical skills ensuring efficient resolution of complex technical issues.


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