Group and Incentives Travel Specialist - Johannesburg - Cortez Executive Search (Pty) Ltd

    Cortez Executive Search (Pty) Ltd
    Cortez Executive Search (Pty) Ltd Johannesburg

    1 week ago

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    Description

    GROUPS & INCENTIVES TRAVEL SPECIALIST - SANDTON

    Key Outputs:

    • Creative and out-of-the-box planning and designing of leisure group itineraries (incentive-specific experience advantageous).
    • A good understanding of specific requirements for groups itineraries, including general groups policies.
    • Managing the reservations process, including qualifying the requirements of the group to ensure they can meet their budget.
    • Ensuring lead times for responses are met according to standard operating practices.
    • Handling of bookings from quote to finalising, including invoicing and travel documents.
    • Proactive selling of products and services, ensuring the best possible itinerary for the guests.
    • Constant, consistent interaction and clear communication with colleagues, agents, guests, and suppliers.
    • Upholding the values of {company}; care of people, care of land, and care of wildlife.
    • May, from time to time, be required to travel with a group or undertake site inspections with agents/guests.

    Knowledge Required:

    • A good understanding of delivering excellent service to agents/guests.
    • An in-depth knowledge of Tourplan or a similar booking system.
    • An in-depth geographical, logistical, and product knowledge of South Africa, Botswana, Tanzania, and Kenya is required.
    • Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia, and Mozambique is advantageous.
    • A willingness and aptitude to learn.

    Skills Required:

    • Communication skills and an excellent command of the English language (spoken and written).
    • Time and desk management, including working in an orderly focused manner.
    • The ability to work under pressure and show initiative.
    • Understanding of the travel industry and preferably tour operating specifically.
    • Attention to detail.
    • Excellent negotiation skills.
    • The ability to elaborate in writing explanations or descriptions.
    • Exceptionally customer-focused.
    • Must be computer literate and have an in-depth knowledge of Word and Excel.
    • A calm and professional manner of servicing agents/guests.
    • An independent, curious, and \
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