Internal CRM and Project Coordinator - Midrand, South Africa - Enshrine Placements

Enshrine Placements

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Salary: 20-30k per month depending on experience.

Job description and skills:

The role of internal CRM is to ensure that they take over from the sales team and deliver on sales closed by the sales team.

They align with all relevant departments internally to ensure that potential sales are executed to perfection, leading to deal close.

They are also responsible to form close relationships with

clients and ensure ongoing customer satisfaction and monitor customer retention through conducting surveys. They are also responsible for cross selling of products to existing customers.

Job description

Work with packaging/engineering/ Production/ Quality/ Lab/ marketing and plants to ensure

correct packaging costs are applied to the correct product

Conceptualise new products and product enhancements based on input from clients,

laboratory, quality assurance function, own research and procurement team.

Contribute towards the creation of our customer value propositions in alignment with product

concepts and overall product strategy.

Ensure that costing on all products is accurate
Works closely with planning and sales to communicate effectively to clients and ensure

timeous delivery of orders and projects

Providing leadership and guidance to team members project specific resources
Developing strong relationships and collaborating effectively with internal and external

stakeholders

Communicating clearly and effectively with the various teams involved in the relevant projects
Manage lifecycle of complex cross location project through completion
Actively manage project lifecycle and provide regular status updates
Oversee Business Requirements gathering and analysis, and resolution of issues
Manage Application Testing, Implementation and support for Operational Readiness
Manage Production of related training material
Serves as a technical advisor to different functional areas within the business and liaises with

clients regarding manufacturing capabilities

Responsibilities

Ensure project objectives align to overall business strategies
Identify the appropriate deliverables to achieve high speed of adoption, utilization and proficiency

for impacted audiences

Monitor deliverables meet intended outcomes and adjust accordingly
Develop plans and identify resources and key partners to ensure effective and timely delivery
Mitigate business risks and escalate and resolve business issues as they arise
Exercises technical leadership for the cross functional team by planning, organizing, scheduling,

coordinating the work of othersPage - Demonstrates exceptional negotiation skills and consistently arrives at mutually accepted

conclusions

Interfaces with most internal departments involved in New Product Introduction
Manages multiple largescale projects successfully & simultaneously on a consistent basis
Creates highlevel assessments for new projects with minimum detail available
Work directly with Manufacturing, lab, quality, clients, Production, Marketing, Purchasing
Proactively communicate with stakeholders and executive management regarding project status,

financial health, risks and mitigation of issues, and dependencies across projects

Provide strategic direction and serve as a consulting partner to business functions and other

smaller projects to improve the success of the solution

Skills for Product Development Project Manager

Ability to draw up basic Excel models and costing models
Basic understanding of Marketing, target segments, value propositions, etc
Good understanding of systems thinking and cross functional Operations
Ability to use Project management tracking software
Capacity needed to accomplish the work
Problem solving
Innovative, solutions orientated thinking
Strong communication and presentation skills, to interact effectively with colleagues and

stakeholders at all levels of the business

Resilient, adaptable to change, flexible, reliable, confident, assertive and selfassured
Positive demeanour and remain calm and constant under pressure
Must have discretion and understand importance of confidentiality (due to access to sensitive

information)

Create workplans, documentation tracking, process flows

Skills for customer relationship management

The customer relationship manager will constantly identify opportunities to grow the customer base

and build positive relationships with new clients. You should also be strategic and analytical when finding

solutions to problems to ensure maximum client satisfaction.

Collecting and analyzing customer data
Using CRM systems to build and maintain profitable relationships with customers.
Developing new ways to meet customers' needs
Resolving customer complaints quickly and efficiently.
Overseeing the interactions between customers and key team members, such as sales

representatives.