Receptionist - Sonstraal, South Africa - TAH Animal Hospital (Pty) Ltd

TAH Animal Hospital (Pty) Ltd
TAH Animal Hospital (Pty) Ltd
Verified Company
Sonstraal, South Africa

1 month ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

JOB TITLE:
Receptionist


LOCATION:
TAH Sonstraal


CONTRACT TYPE:
Permanent
STATUS: Open

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WHO ARE WE?_


TAH Animal Hospital (Pty) Ltd - South Africa's largest veterinary group, where pets have been first for more than 50 years.

We are all about happy people and healthy pets. Through people, pets can live long healthy lives. Patient care excellence requires modern, continuously upgraded facilities and the use of the latest evidence-based approaches, equipment, and technology.

Our core focus lies in developing our people to obtain the skills and maintain the energy to do their best work.

Our people-first approach and culture of 'Teamwork, Togetherness, and Learning' is the essence of TAH.

Our Offering

  • Competitive salaries.
  • Discounts on pet care and petrelated products.
  • Longservice benefits.
  • Employee Wellness program at no cost offering support on all aspects of personal and work life.
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WHAT WE NEED _

  • What will they be doing (the main purpose of the job) for/with whom in what environment?_


If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of TAH Sonstraal and TAH as a whole, then this job is for you.

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WORK ENVIRONMENT _

  • Overtime/ travel/ weekend work/ team environment_


  • Monday

  • Friday: 09h00 13h30
  • Every alternate Saturday: 08h00 12h30
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WHAT IS EXPECTED FROM THIS JOB? _

  • Job deliverables and main duties_
  • Interactions are friendly and professional according to reception standards.
  • Calls answered and directed courteously and efficiently.
  • New client details added accurately on the EzyVet System.
  • Selling veterinary products and food to clients.
  • Questions and queries are addressed according to policies, protocols, and standards.
  • Customer complaints handled according to protocol and escalated as required.
  • Accurate messages taken and passed on.
  • Product knowledge kept up to date through reading, attending training, and discussions with representatives.
  • Queuing system accurately coordinated.
  • Coordinate relevant administration processes.
  • Vaccination books updated.
  • Filing kept updated.
  • Operational problems reported to the Practice Manager.
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TO BE A GOOD FIT FOR THIS JOB YOU NEED_
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Required Education, Certifications, and Work Experience:_

  • 23 years' experience in a clientfacing/customer service/ administrative role.
  • Bilingual in English & Afrikaans.
  • Computer Literate in MS Office.
  • Product Knowledge.
  • Ezyvet System.
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If you can tick these, you will have an advantage:_

  • Industry exposure.
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Skills, Knowledge, and Personal Qualities:_

  • Advanced written and verbal communication skills.
  • Excellent knowledge of TAH's services and offerings.
  • Polite, friendly, and selfassured attitude.
  • Skilled in multitasking and good time management
  • Please read the qualifications for this position carefully. Only applicants meeting the criteria outlined above will be contacted as part of the shortlisting process._

Ability to commute/relocate:

  • Sonstraal,

Western Cape:
Reliably commute or planning to relocate before starting work (required)


Experience:


  • Administrative office procedures, practices and equipment: 2 years (required)
Application Deadline: 2023/08/02

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