Operational Delivery Manager - Cape Town - Sitel Corp.

    Sitel Corp.
    Sitel Corp. Cape Town

    2 days ago

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    Description

    About the Job

    The Operational Delivery Manager plays a crucial role in aligning their work with the organization's strategic objectives.

    They oversee service delivery for one or more clients, ensuring satisfaction levels and profitability goals are met.

    Main Responsibilities

    • Lead teams to achieve business objectives, including financial and operational KPIs.
    • Manage team managers responsible for day-to-day operations of customer support agents.
    • Conduct regular performance reviews and meetings with direct reports.
    • Track costs related to client services and ensure accurate billing.
    • Identify areas for improvement to impact financial and operational performance.
    • Foster a culture of open communication and manage client relationships at an operational level.
    • Present data to clients during business reviews.

    Your Qualifications and Experience

    Strong leadership skills, with experience managing multiple teams and large groups.

    A minimum of 2 years' experience as a Contact Centre Operations Manager.

    Good numeric and verbal reasoning skills, effective problem-solving, and performance management expertise.

    Demonstrated knowledge of industry and general business management.

    Key Details

    Salary Range: 45,000 – 55,000 ZAR basic per month.

    Benefits: Medical aid and pension.

    Contract Type: Permanent, 40 hours (full time).

    Working Pattern: Core business hours.



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