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- Conduct regular performance reviews and meetings with direct reports.
- Track costs related to client services and ensure accurate billing.
- Identify areas for improvement to impact financial and operational performance.
- Foster a culture of open communication and manage client relationships at an operational level.
- Present data to clients during business reviews.
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Operational Delivery Manager - Cape Town - Sitel Corp.

2 days ago

Description
About the Job
The Operational Delivery Manager plays a crucial role in aligning their work with the organization's strategic objectives.
They oversee service delivery for one or more clients, ensuring satisfaction levels and profitability goals are met.
Main Responsibilities
Your Qualifications and Experience
Strong leadership skills, with experience managing multiple teams and large groups.
A minimum of 2 years' experience as a Contact Centre Operations Manager.
Good numeric and verbal reasoning skills, effective problem-solving, and performance management expertise.
Demonstrated knowledge of industry and general business management.
Key Details
Salary Range: 45,000 – 55,000 ZAR basic per month.
Benefits: Medical aid and pension.
Contract Type: Permanent, 40 hours (full time).
Working Pattern: Core business hours.
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