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    • Senior Operational Key Account Manager - Durban - Tiger Recruitment

    Tiger Recruitment
    Tiger Recruitment Durban

    1 month ago

    Default job background
    Description

    Senior Customer-Centric Operations Controller

    We are seeking a highly skilled and experienced Senior Customer-Centric Operations Controller to join our team at {company}.

    This key role requires an individual who can effectively manage all modes of transportation, including Sea, Air Imports & Exports, while also fostering strong relationships with customers to drive retention.

    Key Responsibilities:

    • Develop and implement operational strategies to optimize customer satisfaction and loyalty.
    • Collaborate with cross-functional teams to ensure seamless execution of logistics operations.
    • Engage with customers to understand their needs and preferences, providing tailored solutions to meet their requirements.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

    Requirements:

    • Proven experience in freight forwarding or related industries, with a focus on customer-centric operations.
    • Strong understanding of all modes of transportation, including Sea, Air Imports & Exports.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
    • Previous exposure to operations management and key account management is essential.

    Preferred Qualifications:

    • CargoWise system knowledge and experience.

    We are committed to providing our employees with a dynamic and challenging work environment that encourages growth and development. If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application today.

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