E-Card Team Lead - Cape Town, South Africa - Shoprite

Description

Purpose of the Job

In the role of E-Card Team Lead your portfolio leverages your specialised tactical knowledge of the Electronic Banking activities across business entities as a key success factor in providing support to a variety of financial and operational scenarios. You will act in a supporting capacity to the Cash and Banking Financial Manager to maintain Group wide partnerships, policies, and processes, setting up and maintenance of basic system configurations. Core to this role is the oversight of daily, weekly, monthly, and annual account reconciliation and reporting activities related to all electronic and wallet payment tender types (e-tenders). The team will look to you for accurate financial execution, process refinements, and coaching to ensure that an accurate, high quality of ongoing Financial Services support and performance is maintained. You will lead a team of financial clerks and work closely with a cross-functional team of technical and business stakeholders who participate in matrix structured projects, facilitating, co-creating, and implementing sustainable Financial Services solutions. Whilst the scope of the role is SA based there is an expectation that this role extends full support where necessary and relevant to Non-RSA.

Responsible for open item management of various e-tender control accounts.

Handle errors of e-tender files (electronically/manually interfaced).

Review control account reconciliations to ensure accuracy of debtor and creditor subledgers and general ledger accounts.

Ensure that team investigates unreconciled transactions and resolve reconciliation queries timeously.

Manage the various aspects of onboarding of new stores at the relevant financial institutions including but not limited to acquiring banks, Value Added Service Providers (VSP).

Ensure commission/rebate calculations are accurate and complete.

Monitor logged incidents and ensure resolution within the set SLA deadlines.

Ensure accurate and efficient management of stakeholder details in accordance with company policies, PCI, FICA and POPIA guidelines.

Maintain accurate financial records.

Resolve internal and external stakeholder queries efficiently and effectively in a professional manner.

Ensure that all daily, weekly, monthly duties and deadlines are timeously met.

Communicate with store management regarding various in-store queries and controls and provide them with the necessary guidance to ensure a smooth in-store transactional experience.

Communicate with, participate in, and support all audit activities and closing of findings etc.