Helpdesk Technical Support - Cape Town, South Africa - SA Commercial

SA Commercial

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Due to massive growth across our business, we now have an exciting opportunity for a Technical Support Specialist to join our young, dynamic team

Job Description:_
We are looking for customer

- focused and results
- orientated individuals, with sound problem
- solving and interpersonal skills, to deliver exceptional; service to customer across multiple channels._

Key Responsibilities:_
General customer service support relating to the software installation, which will entail the following support:_
Technical support relating to the software installation_
Accessing business information relating to the account_
Updating business contacts and other information._
Advising customers regarding different services_
Certain complex queries_
Advice on business accounting, including HMRC regulations and compliance_
Ensuing customers are compliant with legislation queries._
Resolving and reconciling account queries such as VAT, & other legislation queries._
Account Reconciliations_
REQUIREMENTS:_
2 years Technical Helpdesk experience_

Grade 12

A minimum of 12 months customer service experience in a B2B environment

Proficiency in English is an essential requirement.

Neutral accent

Credit and Criminal Clear