Manager Sales Hino Technical Liaison - Johannesburg, South Africa - Watershed Consulting

Watershed Consulting
Watershed Consulting
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job Description:


JOB DETAIL

KEY JOB FUNCTIONS:

A vacancy reporting to the Senior Manager exists in the company's Customer Services Department


KEY PERFORMANCE AREAS:


  • Manage the Service Repair, Warranty and Parts Business at Dealerships
  • Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
  • Investigate and report all product quality issues
  • Launch and Manage Service and Recall Campaigns
  • Liaise closely the production plant on quality issues
  • Diagnostic Explorer support
  • Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
  • Manage the policy budget provided for out of warranty on known technical problems correctly.
  • Ensure that the budget is adhered to.
  • Maintain job related administration functions and records.
  • Will be required to travel and sometimes at short notice.

QUALIFICATIONS:


  • NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or Relevant.
  • Automotive Trade Test Diploma (Technical Diploma)
  • Qualified Diesel Technician.
  • Code EC (14) driver's license

Experience:


  • Experience in Franchised Truck Motor Workshop Management
  • Vehicle repairs experience 5 years
  • Head Office experience in dealership management 5 years
  • Warranty repair support/approval 5 years
  • Indepth Root cause analysis 5 years
  • Warranty and Quality management with OEM/Plant/dealership 5 years
  • Fully computer literate including literacy Lotus Notes, MS Office and Outlook.
  • Report writing skills are a requirement.
  • Experience at a Truck Dealership will be advantageous

COMPETENCIES:


  • Technical knowledge and skills
  • Planning and organizing
  • Information monitoring
  • Customer focus and service orientation
  • Selfmanagement
  • Financial management and control
More jobs from Watershed Consulting
See all jobs of Watershed Consulting