Deli / Tasting Room Manager - Stellenbosch - Stellenbosch, Western Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Stellenbosch, Western Cape, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB DESCRIPTION SUMMARY:

The Tasting Room and Deli Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the Deli/Tasting Room.

S/he will guide the team to uphold consistent excellence in guest service, while driving for results and achieving maximum performance across all areas of the Deli/Tasting Room.

REPORTING STRUCTURE:
The Tasting Room/Deli Manager reports directly to the Direct Wine Marketer and Food & Beverage Manager.

Must have:
minimum 2 years' experience in similar position, driver's license, strong managerial & communication skills,

Must be:
Self-disciplined, motivated, energetic, well-spoken/groomed

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General:

Establishing close and effective working relations with guests including tour operators
Maintain and improve the high quality of service to ensure guests receive 5star experiences
Assuming responsibility for the Tasting Room & Deli overall operations and their efficiency
Responsible for meeting Tasting Room & Deli sales goals set by management.
Develop innovative ideas to ensure continuation of Tasting Room & Deli growth
Process all daily sales including daily commissions and shipping orders
Handle routine purchasing transactions, including operating cash registers and accounting for daily sales. Ensure that cash accounting is correct and complete at the end of the business day.
Responsible for scheduling (in the Tasting Room & Deli and on Dineplan) and managing all wine tasting and private bookings for the Tasting Room & Deli
Responsible for staff schedule and training for wine events and functions
Responsible for the organisation and execution of wine events and special promotions as requested
Handle all guest experience issues in a courteous and respectful manner
To learn and uphold the principles and goals of the property
Maintain winery image to reinforce the high standards of the brand
Ability to work most weekends and some holidays
Biweekly stock takes
Commission documentation
Perform other related duties as required and assigned by management.