Service Quality Specialist - Cape Town, South Africa - Peach Payments

Peach Payments

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa.

We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile.

Our merchant partners include your favourite food delivery services, whether you're ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbour's side-hustle e-commerce store.

For these partners and their customers,
we aim to provide delightful experiences that make it as easy as possible to facilitate online payments.

You will be reporting to our Head of Operations, Nadine, meet her here.

Why we're hiring for this role

The Service Quality will be responsible for the improvement of knowledge and skills by means of a quality assurance process that will shape the voice of Peach Payments Operations team and improve the experience of our clients when they interact with us.

Your mission if you choose to accept it

Implementation of quality assurance best practices processes, procedures and standards
Analyse, facilitate and coordinate continual feedback to consultants and the management team
Compile individual performance reports, recording all feedback to consultants
Provide input into projects to improve customer experience when required
Facilitate team workshops on quality and soft skills
Assist support managers in identifying training and development needs of individuals to ensure gaps are addressed.
Perform investigations where necessary.
Involved in adhoc business service improvement related projects

What we'd like you to have

Matric / Grade 1
Ability to communicate fluently (verbal and written) in English
Prior coaching experience will be an advantage
A relevant degree / qualification will be an added advantage.
3 years / relevant experience in a quality assurance environment

Other [ Softer ] skills that will help you succeed

Excellent communication skills, verbal and written
Coaching skills
Client Service orientation
Collaborates
Drives results
Being Resilient

What else is in it for you?

We currently have a hybrid working model, which means that while our teams predominantly work outside of the office, we may ask them to join for in-office Meet-ups, gatherings, training and other collaboration sessions in-person, wherever possible.

Be part of our story We're a passionate group of individuals working on enabling African entrepreneurs to develop and succeed in digital commerce.

We thrive as a high-performance community, underpinned by a people-first approach. Our team is diverse, we fail fast and aim to succeed even quicker. _At Peach we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences._