Cloud Dwh Operations - Midrand, South Africa - Lim Personnel

Lim Personnel
Lim Personnel
Verified Company
Midrand, South Africa

1 day ago

Thabo Mthembu

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Thabo Mthembu

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Description

Operations & Service Consultant Cloud DWH (Senior)

ESSENTIAL SKILLS REQUIREMENTS:


  • IT Service Management (according to ITIL), 2nd Level Support
  • High Customer Orientation
  • Strong understanding of Problem, Incident and Change processes (PIC)
  • Working in a highly complex environment (many stakeholders, multiplatform/product environment, missioncritical use cases, high business exposure, complex ticket routing)
  • Precise and diligent execution of ops processes
  • A technical background in operating and supporting IT Platforms
  • SQL (Queries, DDL, Materialized Views, Tasks, Procedures, Optimization)
  • BitBucket / Git

ADVANTAGEOUS SKILLS REQUIREMENTS:


  • Mindset of Continuous Learning (highly complex software stack with changing features)
  • Proactive in Communication
  • Agile, Scrum, Confluence & Jira
  • Background in Software Development and Business Intelligence
  • Understanding any of the following: Python 3.7, boto3, Java Script.
  • Terraform
  • AWS IAM, S3, KMS, VPC Networks, Route53, Glue, SNS, Lambda, Bridgeevent, Cloudwatch, Cloudtrail
  • Working OnCall (Standby)
  • Any Data Portal or Cloud Data Hub Experience

QUALIFICATIONS/EXPERIENCE:


  • Relevant IT / Business degree or Equivalent experience
  • Minimum 5 years experience in Development or Operations

ROLE AND RESPONSIBILITIES:


  • Supporting Snowflake Use Case Customers
  • Consulting for Use Case Onboarding
  • Monitoring of Data Synchronization jobs (Reconciliation between CDH and Snowflake)
  • Cost Monitoring Reports to Use Cases
  • Documentation Product Depot (Confluence)
  • Documentation YPA
  • Executing standard service requests (service user lifecycle etc.)
  • Compiling of user and operational manuals
  • Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
  • Enhancing and editing process documentation
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
  • For more information please contact:
**Thelma Greyling
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