Msit Lead - Durban, South Africa - Unilever

Unilever

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

MSIT & Pricing Claims Lead

Job Title:
AR Trade Terms - MSIT & Pricing Claims Lead Work level: WL1 CU

Functional area:
O2C

Reports to Nozipho Abrahams

Job Purpose:

Responsible for operational tasks related to registering customer agreements, analysing and resolving customer claims related to Service billing or Credit notes and the settlement as per terms of the agreement.

To simplify and harmonise claims resolution process where recurring issues/inefficiencies are identified & addressed. Focus on driving efficiencies with business partners and with customers, ensuring collaboration

at all times.

Be the process owner of the MSIT & Pricing claims management process.

Principal activities of the job on which most of the time is spent:

Coordinate Team internal meetings (MSIT & Pricing Internal & External Claims Team).
Manage internal weekly and monthly reporting for control purposes.
Assist On-Shore and Offshore (CG) teams manage query resolution and approvals required.
Own and escalate all claim resolution issues to the TL
Identify areas for development / training within the team
Analyse customer behaviour/ ways of working and assess whether they are compliant or not to Unilever SOP.
Identify and report recurring issues (process, people & system & compliance), implement & recommend process improvements / solutions
Deliver workplan and targets through CG, MSIT and Pricing claims teams
Ensure Business Rules are adhered to (KPI's, SLAs, Audit requirements) are in place and adhered to.
Responsible to ensure recon between SAP and customer.
Collaborate with CD & Finance on disputes for resolution
Ensure to match all claims. Unmatched claims should be fully investigated and resolved within acceptable timeframes to avoid ageing.
Ensure customer, MSIT and Pricing team has at hand supporting docs (copy claim, POD, Invoice detail) in order for matching and clearing to take place.
Ensure team addressed missing copy claims with CG Collector/ CD /Customer
Ensure team advises CG for manual settlement to match the debit and credit in the trade debtor account and the recipient account (special G/L)
Ensure claims are approved and processed according to guidelines defined and where approval required, that it is according to SOA.
Ensure all transactions are audit compliant and approvals must be recorded for traceability.

Scope / Sphere of Influence

Internal

/ external and nature of this interface:

Internal
Collaborate with CD / Finance/ CG / Customers to Develop and maintain good working relationships. Escalate inefficiencies & hold business partners accountable

External

Collaborate with CG Claims Team, CG Cash Applicator Specialist/Customer. Development and maintain good working relationships. Escalate inefficiencies & hold business partners accountable

Leadership Competency requirements:

Strong attention to detail and accuracy
Excellent organization and follow through skills
Results and processoriented
Trustworthy, strong sense of ownership and accountability
Strong Influencing and negotiating skills
Adaptable and flexible (ability to multitask)
Excellent verbal and written communication skills
Strong interpersonal, communication, and business partnering skills
Ability to manipulate and manage large amounts of data.
Superior execution skills in a changing environment.
Strong analytical & diagnostic skills
Strong leadership skills

Skills, Knowledge & Experience requirements:

Bachelor's Degree in Accounting/Business essential advantageous
510 years FMCG experience in deductions, claims management, or related preferred
Knowledge of claims processes advantageous.
Experience with SAP/ ERP systems essential.
Experience in Order to Cash environment