Customer Service Representative - Durban, South Africa - Capability BPO

Capability BPO

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job description

Job description

Unleash your passion for exceptional customer service as a proud ambassador of the Capability BPO brand We're on the lookout for dynamic individuals like you to join our elite team as Customer Service Representatives.

Get ready to dive into a world of thrilling challenges, as you provide top-notch support to customers through voice and webchat channels.

Your role? To deliver an extraordinary customer experience, armed with your unrivaled knowledge and unraveled problem-solving skills.

What awaits you:

Responsibilities that will ignite your customer service prowess:

Masterfully handle incoming queries, leaving no customer unresolved.
Surpass firsttime contact resolution targets, proving your powers in customer query wizardry.
Thrive under productivity and KPI metrics, shining as a true customer service superstar.

Qualifications that set you up for success:

Matric
At least 6 months of customer service contact center experience, dazzling UK, US, or AUZ customers. (Proof of experience? We'd love to see it)
Computer literacy that puts you at the forefront of digital proficiency.
Independent and customercentric mindset, driving you to go above and beyond.
Exceptional English communication skills, both written and spoken, to captivate customers.
Night owl? Perfect Your flexibility for night shifts will be rewarded.

Perks that will make you jump for joy:

A competitive basic salary of R5500 pm that recognizes your worth.
Let the night bring you more rewards with night shift allowance and enticing incentives.
Brace yourself for a fantastic performance and attendance bonus of up to R2000 pm, showcasing your commitment.
Travel in style with free staff transport within a 30 km radius for night shifts.
Embrace a dynamic and lively working environment that sparks your passion.
Your base? Durban CBD, where the excitement never stops

Salary:
R5,500.00 per month