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- Matric & Relevant IT Qualifications
- Minimum 2 years IT Experience
- Customer focus
- Problem solving
- Dealing with complexity
- Ensure successful and high-quality service delivery by effectively supporting business with global projects.
- Be the contact person for customers and service technicians
- Administer and schedule service technicians in the field, taking into account
- Product and customer knowledge as well as temporal and spatial availability
- Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
- Handle escalations
- Ensure service documentation and update if necessary
Dispatch Agent - Midrand, South Africa - Hemmersbach
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Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.