Wine Specialist Sales Consultant Managed People - Johannesburg, South Africa - Managed People Solutions

Managed People Solutions
Managed People Solutions
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Duties and Responsibilities

  • Effectively execute call procedures, in accordance with the SOP on pre, during and post call requirements, ongoing.
  • Effectively execute sales levers at outlet level, in accordance with the SOP according to customer call procedure, ongoing.
  • Effectively execute order taking and processing, via Salesforce.
  • Provide input to the Cycle Planning process, as and when required.
  • Effectively action specified tasks from cycle brief or operational requirements from RSM, ongoing.
  • Provide input to Stock forecasting in line with Client needs and in collaboration with RSM.
  • Effectively execute stock allocations, by managing the stock allocation as per RSM requirements and stock allocation report.
  • Effectively execute and communicate product changes to customer(s) and related stakeholder(s) as per SOP.
  • Manage transition and stock change over within the required time frame as per the Upliftment's and Vintage change SOP.
  • Client Trade visits to be done as per the RSM requirements and according to SOP, ongoing.
  • Deliver customer satisfaction by ensuring effective call cycle management. Ensure adequate planning of the call cycle as per Contact and Coverage SOP.
  • Deliver customer satisfaction by calling customers in accordance with the agreed call cycle. This will include completing relevant trainings e.g. "Steps of a Call".
  • Continuously liaise with customers to ensure Customer Satisfaction through effective communication.
  • Actively build and maintain relationships with customers by acting as the Trusted Wine Advisor.
  • Manage regional key account groups as instructed by RSM's, ongoing.
  • Identify and present promotional opportunities / requirements as per the customers' needs, industry trends, Salesout data, and the Promotional SOP.
  • Develop and Execute Annual Promotional Calander per Customer.
  • Perform additional duties and activities specific to role, region and/or customer allocation (e.g. Smollan, Makro, Redistribution) as per RSM requirements.
  • Understand and provide input to the MWM sales strategy and execute individual sales targets, brand targets, customer targets and listings accordingly.
  • Continuously grow and maintain the customer base to achieve desired targets.
  • Develop and implement plan to close the sales gaps by analyzing the weekly and monthly reports.
  • Log all calls and capture tasks/interactions with customers on Salesforce as per SOP and RSM requirements.
  • Collect and manage customer information as per the "Know Your Customer" brief.
  • Keep up to date with industry trends and demands.

Requirements:


  • Grade 1
  • Degree (NQF level 7) in relating Wine, Sales, Marketing, Hospitality Management or Business Management fields.

_Beneficial:
(in addition to above)_

  • CWA SA Wine Course.
  • CWA Certificate.
  • CWA Diploma.
Closing date: 12 March 2024.

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