Sales Assistant - Kempton Park, South Africa - DSV

DSV

Verified Company

Kempton Park, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

DSV - Global transport and logistics

Location:
Kempton Park

Job Posting Title:
National Administrator - Sales

Time Type:
Full Time

Minimum Requirements
Grade 12

Advanced computer literacy level In MS Word, Excel, PowerPoint and Outlook

Internet, Experience using MS Dynamics (Advantage)

Job Related Requirements
Minimum of 5 years' experience in working with management/sales people.

Excellent written and spoken English - Must have

Experience developing Sales collateral - Advantage

Aptitude to train and support users - MS Dynamics

Main purpose of the role

Support the Sales Director as well as the Sales Team with all Tender Submissions as well as any admin related to Sales submissions and work needed.

National Admin for Solutions for CRM

Duties and Responsibilities
General

The National Administrator (NA) is appointed by local management to assist in the support and adoption of MS Dynamics.

The NA should ensure that they have a close dialogue with the end users which for example could to be used in gathering their feedback related to the system etc.

User Licenses

Request the setup of new users in MS Dynamics via the internal channels
Request the deletion of users who have either left DSV or no longer need to use MS Dynamics
Ensure the correct licensed users are using MS Dynamics

Training

Onboarding and Training of New MS Dynamics users within the area of responsibility
Ensure that all users are aware of the training material/information on the CRM SharePoint site
Perform regular training (refresher) sessions to ensure that all end users are kept up to date with the latest updates & features in MS Dynamics

Support to Sales Team:

Provide 1st level support to all users within nominated Countries/Divisions
Log in Issues, incorrect browser, general queries and functionality of MS Dynamics etc
Supporting end users to make changes to their records if they face issues (as NA's can maintain all records)
Distinguish if the reported issue is IT or Business relevant then raise the issue to the correct team e.g. IT support team (via Cherwell) or CRM biz team
Active Participation in the Biweekly NA calls which are used to share information on bug fixes, new releases, best practices etc
Assign or change account owners to the existing accounts or transferring records within CRM
Sharing best practices learned to end users
Ensuring good data quality together with local management
Drive adoption of MS Dynamics together with local management

Reporting

Download reports requested by management as the NA can download up to 100,000 rows of information compared to a normal user of 250 rows)
Assisting users/management with regards to general reporting & Dashboards
Perform or coordinate any changes within MS Dynamics that maybe requested by the CRM team

Testing

The NA shall participate in any testing that may be required prior to the release of new changes or a bug fix etc. (especially if the NA raised the original ticket)

Function
- / Market & Industry Knowledge / Process working

General Functional know-how in air / sea / /road / solutions

Knowledge of DSV's local strategy
General MS Dynamics know how

Skills & Competencies (could be considered by local management)

Good overall understanding of sales
Ability to manage crossfunctional interfaces
Strong organisational skills (prioritise, plan, assign and control)
Network and relationship building
Good Communication & interpersonal skills
Analytical Skills (Analysing referrals / Creative thinking)
Result focused & Detail Orientated

Tender Management:

Manage and lead resources within the Tender Team for the effective execution of tenders

Content Management:

Coordinate between all stakeholders towards creation of compelling content for all external marketing purposes.

Stakeholders included but not limited to:

Subject matters experts within division/business relevant to campaign, Serious Moonlight (copy writing), Interface Creative (graphic design), 41 Photos (Videographer/Photographer) and other marketing team members.

Define value proposition, purpose, audience, and ROI elements with business stakeholders when scoping the required campaign
Review and approve all content created
Coordinate the execution of release of content created based on defined platforms

Divisional

Tender Management:

Package engaging responsible persons to ensure commercial, technical, and contractual sections are fully reviewed and complied with
Ensure appropriate sign off and legal compliance
Establish and maintain an effective process for tracking and monitoring tender submissions and award status
Initiate, document and communicate post tender evaluation, including lessons learned, highlights and milestones
Cross Silo Tender Execution:
Support on cross silo tenders with content creation that is meaningful and compelling
Format and proof prior to tender deadline
Effectively resolv