Operations Team Lead - Johannesburg - Sabenza IT & Recruitment

    Sabenza IT & Recruitment
    Sabenza IT & Recruitment Johannesburg

    2 days ago

    Description
    We are seeking an experienced Operations Team Lead to oversee day-to-day support operations in a high-availability telecoms environment. This role combines technical leadership, incident management, SLA oversight, and team development. The ideal candidate is hands-on, calm under pressure, and confident managing production systems and client escalations.

    Duties and responsibilities: 
    • Lead and mentor Support Engineers
    • Oversee high-severity incidents & escalations
    • Ensure SLA compliance and operational excellence
    • Drive continuous improvement across support processes

    Requirements

    Key Requirements:
    • Strong SQL (PL/SQL advantageous)
    • Solid Linux experience
    • Production support & incident management experience
    • Understanding of monitoring, deployments & SDLC
    • 6+ years in Systems/Application Support
    • 2–3 years in a senior or leadership role
    • Telecoms BSS/OSS experience advantageous


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