Partner Account Manager - Western Cape, Cape Town, South Africa - Rain South Africa

    Rain South Africa
    Rain South Africa Western Cape, Cape Town, South Africa

    2 weeks ago

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    Full time
    Description

    Rain South Africa's job vacancy, Career and Recruitment

    Job title : Partner Account Manager jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : May 12, 2024

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    The Network Operations team is seeking a highly skilled and experienced Partner Account Manager in our Partner Management Team. The Partner Account Manager, responsible for managing the relationship with one of our key partners, will serve as a trusted advisor to both internal stakeholders and our key partner, helping to navigate challenges, resolve conflicts, and capitalise on growth opportunities.

    Key Responsibilities:

  • Act as the primary point of contact for partners, managing all aspects of the partnership including technical support, service requests, and commercial agreements.
  • Collaborate with internal engineering teams to address partner requests, ensure timely resolution of technical issues, and coordinate service enhancements or upgrades.
  • Negotiate and manage commercial agreements with partners, including contract negotiations, pricing discussions, invoicing and billing arrangements.
  • Monitor partner performance and ensure adherence to service level agreements (SLAs) and quality of service (QoS) standards.
  • Handle escalations and resolve disputes in a timely and professional manner, balancing the interests of both parties.

    Requirements:
  • Strong interpersonal skills with the ability to build rapport and establish trust with partners.
  • Strategic thinker with a proactive approach to identifying opportunities and mitigating risks.
  • Detail-oriented with a focus on delivering high-quality results.
  • Ability to work collaboratively across cross-functional teams and influence without direct authority.
  • Adaptability and resilience in navigating changing business environments.
  • Strong business acumen with a customer-centric mindset.
  • Ability to converse in Mandarin is desirable.

    Qualifications & Skills:
  • 3–5 years of relevant experience in the Telecommunications sector.
  • Proven ability in client relationship management.
  • Strong skills in negotiation, planning, time management, and interpersonal communication.
  • Ability to work effectively in a fast-paced, diverse cultural environment, demonstrating a proactive and ownership-driven approach.

    Personal Attributes:
  • Proactive and results-driven.
  • Collaborative team player.
  • Adaptable and able to handle ambiguity.
  • Strong leadership skills.
  • Detail-oriented and focused on accuracy.
  • Excellent decision-making and critical-thinking abilities.

    *Accounting / Financial Services jobs in south africa
    *Partner Account Manager in Cape Town