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Team Leadership and Mentorship: Guide, train, and motivate support representatives to meet and exceed service Key Performance Indicators (KPIs).
Customer Inquiry Resolution: Oversee timely handling of questions, complaints, and escalations, ensuring high-quality outcomes and customer satisfaction.
Process Optimization: Refine support workflows, implement best practices, and leverage new tools to boost efficiency and service delivery.
Cross-Functional Collaboration: Work closely with product, sales, and marketing teams to enhance the overall customer journey and drive growth opportunities.
Bachelor's degree in Business, Information Technology, or a related field is preferred.
At least 3 years of experience in support or customer service management.
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Familiarity with US customer service standards, data privacy laws, and time zone management.
Client Support Manager - Cape Town - Lead Generation Group

Description
Job Summary
We are seeking a dedicated and experienced professional to lead our customer support team in delivering exceptional service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.
Key Responsibilities
Qualifications:
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Support / Account Manager
The Legends Agency- Cape Town
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Reservations Support Manager
Ananzi- Cape Town
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Senior Customer Support Manager
Talent Sam- Cape Town
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Manager Support Enterprise Banking
Standard Bank Group- Cape Town
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Manager, Support, Enterprise Banking
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Cisco Sales Support Manager
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It Support Manager Cape Town
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Customer Support/Account Manager
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Operational Technical Support Manager: Alternative Administration
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Project Support Manager (2 posts available), Ref no. DOI 01/2025
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Communication Officer: Strategic and Operational Management Support, Ref No. PT 34/2024 R1
Western Cape- Cape Town
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Administrative Officer: Administrative Support (Facility Management), Ref No. DSD 98/2024 R1
Western Cape Government- Cape Town
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Communication Officer: Strategic and Operational Management Support, Ref No. PT 34/2024 R1
Western Cape Government- Cape Town
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Cashier
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Android Developer
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Project Management Lead
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S1 Technical Support Engineer
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Project Management Lead
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