Call Centre Manager - Johannesburg - Ubuntu We Sizwe Two Four Seven Pty Ltd

    Ubuntu We Sizwe Two Four Seven Pty Ltd
    Ubuntu We Sizwe Two Four Seven Pty Ltd Johannesburg

    19 hours ago

    Default job background
    Description

    To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.

    • Setting goals: Establishing goals for call center employees
    • Resolving issues: Resolving customer issues and other call center problems
    • Managing performance: Managing the team's performance
    • Transferring technical knowledge: Ensuring that technical knowledge is effectively transferred to customers
      • 5 years Minimum experience in Call Centre management
      • Managed at least a team of 30 or more agents at a time
      • Responsible for the day-to-day operations of a call Centre,
      • Setting performance goals and targets
      • First preference is given to those in the Financial/Insurance/Trading industry
      • Developing and implementing effective sales strategies
      • Coaching and training agents to enhance their skills
      • Monitoring and analyzing performance metrics
      • Ensuring compliance with industry regulations
      • Fostering a positive and productive team environment
      • Driving continuous improvement and process optimization


  • Quantanite Johannesburg

    About Us · At Quantanite, we are a premier BPO provider committed to delivering exceptional customer service solutions. Our work environment is dynamic, inclusive, and fosters innovation, collaboration, and professional growth. If you are passionate about leading teams, optimizin ...


  • Boardroom Appointments Johannesburg

    Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and s ...


  • Headhunters Johannesburg

    Call Centre Manager · Reference: PE002318-LS-1 · Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. · A wonderful career opportunity awaits you. · Duties & Responsibilities · Requirements: · Degree or Dip ...


  • The Recruitment Council Johannesburg

    Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance. · The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results. ...


  • South African Bankers Services Company Pty Ltd City of Johannesburg Metropolitan Municipality

    Share this job as a link in your status update to LinkedIn. · Job Title · Manager Command Centre · Location · Selby - Johannesburg, GP 2001 ZA (Primary) · Occupational Level · Senior Management · Job Category · IT Operations · Job Type · Permanent · Description · PURPOSE · As a C ...


  • Richfield Johannesburg

    The Group Call Centre Manager is responsible for overseeing all aspects of call centre operations, ensuring optimal performance, team development, and customer satisfaction while driving target achievement and operational efficiencies. · Duties and responsibilities: · Operational ...


  • Richfield Johannesburg

    The Group Call Centre Manager is responsible for overseeing all aspects of call centre operations, ensuring optimal performance, team development, and customer satisfaction while driving target achievement and operational efficiencies. · Duties and responsibilities: · Operational ...


  • TalentLink Johannesburg

    Operational Management · Lead the daily operations of the call centre, implementing strategic initiatives to enhance performance and call quality · Set, monitor, and achieve key performance targets for speed, efficiency, sales, and quality standards · Ensure optimal staffing leve ...


  • Old Mutual Limited Johannesburg

    Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. · Job Description · Old Mutual Insure is looking for a passionate Security Operations Center Manager. You will be responsible for developing and implementing security policies, detectin ...


  • Ziyana Group Johannesburg

    Data Centre Maintenance/Technical Manager · Johannesburg, South Africa | Posted on 10/30/2024 · Our Client in the International Service Trade and Distribution Industry is looking for a Data Centre Maintenance/Technical Manager to join their dynamic team. If you meet the below re ...


  • People Source Johannesburg

    Provide strategic and operational management and leadership in all aspects in respect to Core site development, build and upgrade projects and manage the maintenance of all core infrastructures nationally · To build and maintain technical facilities and provide the energy for the ...


  • Treetop Talent Alberton

    Call Centre Manager · We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. · Job Purpose: Manages and builds a high-performance call centre of Customer Liaison Officers (CLOs) with a clear vision to provide world-class ...


  • Ability Recruitment Sandton

    Job Reference: JHB003110-LdS-1 · Responsible for the management of the Centre. Ensure investment growth and maximum income of the Centre through effective management and asset control. Develop related budgets, oversee leasing contracts, procure services, handle third-party servic ...


  • Ability Recruitment Sandton

    Job Reference: JHB003110-LdS-1 · Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develop related budgets, oversee leasing contracts, procure services, handle third-party ser ...


  • Abantu Staffing Solutions Johannesburg

    Job Title: Call Centre Manager · Company: Genpact South Africa Proprietary Limited · Location: 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 · Minimum Requirements: · 5 years management experience in a Call Centre environment · Proficiency in three or more of the 11 off ...


  • Nedbank Johannesburg

    Contact Centre Manager: VIP Desk Cape Town or Gauteng · Details · Location: Johannesburg, ZA · Date: 6 Feb 2025 · Reference: 137989 · Job Classification · Job Family: Sales and Services · Sub Family: Call Centre (Service) · Manage Others: Yes · FAIS Affected · FAIS Affected - Yes ...


  • NedBank Johannesburg

    Job Classification · Job Family Sales and Services · Career Stream Call Centre (Service) · Leadership Pipeline Manage Others · FAIS Affected FAIS Affected - Yes · Job PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure quality service, client retention ...


  • Nutun Sandton

    Introduction · We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards, culminating in achievement of revenue and client collection targets. A ...


  • Aim Personnel Centurion Full time

    Job Title: Call Centre Manager · Location: Midrand, South Africa · The ideal candidate for this position will have a Bachelor's degree in Marketing and at least 4 years of experience in a senior role within a manufacturing environment. Proficiency in CRM systems is also required. ...


  • Datacentrix Centurion

    Datacentre Manager · Managed Talent Solutions' client in the Agricultural sector is looking for a Datacentre Manager. · This position is primarily responsible for: · Maintenance, support, and deployment of all hosting solutions as well as the associated support thereof. · Managem ...

Jobs
>
Johannesburg
>
Call centre manager