- Setting goals: Establishing goals for call center employees
- Resolving issues: Resolving customer issues and other call center problems
- Managing performance: Managing the team's performance
- Transferring technical knowledge: Ensuring that technical knowledge is effectively transferred to customers
- 5 years Minimum experience in Call Centre management
- Managed at least a team of 30 or more agents at a time
- Responsible for the day-to-day operations of a call Centre,
- Setting performance goals and targets
- First preference is given to those in the Financial/Insurance/Trading industry
- Developing and implementing effective sales strategies
- Coaching and training agents to enhance their skills
- Monitoring and analyzing performance metrics
- Ensuring compliance with industry regulations
- Fostering a positive and productive team environment
- Driving continuous improvement and process optimization
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Call Centre Manager
19 hours ago
Quantanite JohannesburgAbout Us · At Quantanite, we are a premier BPO provider committed to delivering exceptional customer service solutions. Our work environment is dynamic, inclusive, and fosters innovation, collaboration, and professional growth. If you are passionate about leading teams, optimizin ...
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Call Centre Manager
18 hours ago
Boardroom Appointments JohannesburgManages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and s ...
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Call Centre Manager
18 hours ago
Headhunters JohannesburgCall Centre Manager · Reference: PE002318-LS-1 · Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. · A wonderful career opportunity awaits you. · Duties & Responsibilities · Requirements: · Degree or Dip ...
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Call Centre Manager
18 hours ago
The Recruitment Council JohannesburgOur client is recruiting for a Call Centre Manager | Outbound Short Term Insurance. · The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results. ...
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Manager Command Centre
19 hours ago
South African Bankers Services Company Pty Ltd City of Johannesburg Metropolitan MunicipalityShare this job as a link in your status update to LinkedIn. · Job Title · Manager Command Centre · Location · Selby - Johannesburg, GP 2001 ZA (Primary) · Occupational Level · Senior Management · Job Category · IT Operations · Job Type · Permanent · Description · PURPOSE · As a C ...
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Group Call Centre Manager
18 hours ago
Richfield JohannesburgThe Group Call Centre Manager is responsible for overseeing all aspects of call centre operations, ensuring optimal performance, team development, and customer satisfaction while driving target achievement and operational efficiencies. · Duties and responsibilities: · Operational ...
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Group Call Centre Manager
19 hours ago
Richfield JohannesburgThe Group Call Centre Manager is responsible for overseeing all aspects of call centre operations, ensuring optimal performance, team development, and customer satisfaction while driving target achievement and operational efficiencies. · Duties and responsibilities: · Operational ...
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Senior Call Centre Manager
18 hours ago
TalentLink JohannesburgOperational Management · Lead the daily operations of the call centre, implementing strategic initiatives to enhance performance and call quality · Set, monitor, and achieve key performance targets for speed, efficiency, sales, and quality standards · Ensure optimal staffing leve ...
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Security Operations Centre Manager
19 hours ago
Old Mutual Limited JohannesburgOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. · Job Description · Old Mutual Insure is looking for a passionate Security Operations Center Manager. You will be responsible for developing and implementing security policies, detectin ...
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Data Centre Maintenance/Technical Manager
18 hours ago
Ziyana Group JohannesburgData Centre Maintenance/Technical Manager · Johannesburg, South Africa | Posted on 10/30/2024 · Our Client in the International Service Trade and Distribution Industry is looking for a Data Centre Maintenance/Technical Manager to join their dynamic team. If you meet the below re ...
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Project Manager Data Centre Construction
18 hours ago
People Source JohannesburgProvide strategic and operational management and leadership in all aspects in respect to Core site development, build and upgrade projects and manage the maintenance of all core infrastructures nationally · To build and maintain technical facilities and provide the energy for the ...
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Call Centre Manager
19 hours ago
Treetop Talent AlbertonCall Centre Manager · We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. · Job Purpose: Manages and builds a high-performance call centre of Customer Liaison Officers (CLOs) with a clear vision to provide world-class ...
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Centre Manager Sandton
19 hours ago
Ability Recruitment SandtonJob Reference: JHB003110-LdS-1 · Responsible for the management of the Centre. Ensure investment growth and maximum income of the Centre through effective management and asset control. Develop related budgets, oversee leasing contracts, procure services, handle third-party servic ...
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Retail Centre Manager
19 hours ago
Ability Recruitment SandtonJob Reference: JHB003110-LdS-1 · Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develop related budgets, oversee leasing contracts, procure services, handle third-party ser ...
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Call Centre Manager Johannesburg, South Africa
18 hours ago
Abantu Staffing Solutions JohannesburgJob Title: Call Centre Manager · Company: Genpact South Africa Proprietary Limited · Location: 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 · Minimum Requirements: · 5 years management experience in a Call Centre environment · Proficiency in three or more of the 11 off ...
- Nedbank Johannesburg
Contact Centre Manager: VIP Desk Cape Town or Gauteng · Details · Location: Johannesburg, ZA · Date: 6 Feb 2025 · Reference: 137989 · Job Classification · Job Family: Sales and Services · Sub Family: Call Centre (Service) · Manage Others: Yes · FAIS Affected · FAIS Affected - Yes ...
- NedBank Johannesburg
Job Classification · Job Family Sales and Services · Career Stream Call Centre (Service) · Leadership Pipeline Manage Others · FAIS Affected FAIS Affected - Yes · Job PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure quality service, client retention ...
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Call Centre Team Manager Sandton
18 hours ago
Nutun SandtonIntroduction · We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards, culminating in achievement of revenue and client collection targets. A ...
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Call Centre Manager Midrand
1 day ago
Aim Personnel Centurion Full timeJob Title: Call Centre Manager · Location: Midrand, South Africa · The ideal candidate for this position will have a Bachelor's degree in Marketing and at least 4 years of experience in a senior role within a manufacturing environment. Proficiency in CRM systems is also required. ...
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Data Centre Manager Centurion
18 hours ago
Datacentrix CenturionDatacentre Manager · Managed Talent Solutions' client in the Agricultural sector is looking for a Datacentre Manager. · This position is primarily responsible for: · Maintenance, support, and deployment of all hosting solutions as well as the associated support thereof. · Managem ...
Call Centre Manager - Johannesburg - Ubuntu We Sizwe Two Four Seven Pty Ltd
19 hours ago

Description
To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.
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Call Centre Manager
Quantanite- Johannesburg
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Call Centre Manager
Boardroom Appointments- Johannesburg
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Call Centre Manager
Headhunters- Johannesburg
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Call Centre Manager
The Recruitment Council- Johannesburg
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Manager Command Centre
South African Bankers Services Company Pty Ltd- City of Johannesburg Metropolitan Municipality
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Group Call Centre Manager
Richfield- Johannesburg
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Group Call Centre Manager
Richfield- Johannesburg
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Senior Call Centre Manager
TalentLink- Johannesburg
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Security Operations Centre Manager
Old Mutual Limited- Johannesburg
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Data Centre Maintenance/Technical Manager
Ziyana Group- Johannesburg
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Project Manager Data Centre Construction
People Source- Johannesburg
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Call Centre Manager
Treetop Talent- Alberton
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Centre Manager Sandton
Ability Recruitment- Sandton
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Retail Centre Manager
Ability Recruitment- Sandton
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Call Centre Manager Johannesburg, South Africa
Abantu Staffing Solutions- Johannesburg
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Contact Centre Manager: VIP Desk Cape Town or Gauteng
Nedbank- Johannesburg
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Contact Centre Manager: VIP Desk Cape Town or Gauteng
NedBank- Johannesburg
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Call Centre Team Manager Sandton
Nutun- Sandton
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Call Centre Manager Midrand
Full time Aim Personnel- Centurion
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Data Centre Manager Centurion
Datacentrix- Centurion