Payment Operations Analyst - Cape Town - MoonPay

    MoonPay
    MoonPay Cape Town

    1 day ago

    Default job background
    Description

    About MoonPay

    We're MoonPay, the leading infrastructure company in Web3.

    We offer payment solutions (our 'Ramps') and minting software for digital collectibles, like NFTs. Over 20 million people trust our products worldwide.

    We collaborate with forward-thinking brands on stunts, drops, and partnerships.

    We've also built a consumer app to test our own Web3 account experience. It's taken off, and we're continually improving it.

    About the Opportunity

    We're looking for a Payment Operations Analyst to ensure our customers and partners receive simple, fast, and trusted payments.

    Key Responsibilities:

    • Investigate discrepancies in bank and crypto accounts, provider balances, and transaction records.
    • Monitor delivery performance against Service Level Agreements and escalate deviations as needed.
    • Collaborate with internal teams to define and monitor KPIs, ensuring alignment with operational goals.
    • Leverage data visualisation tools to track performance metrics across payment rails and systems.
    • Process customer payouts for certain currencies and payment methods.
    • Monitor performance of all payment partners and provide input into partner performance and problem areas.

    Optimising Revenue and Processes:

    • Work with cross-functional teams to identify opportunities for revenue optimisation and process improvement.
    • Analyse payment trends, transaction errors, and loss patterns to drive operational efficiency and financial outcomes.
    • Contribute to operational readiness and the launch and scaling of new payment methods, focusing on maximising revenue opportunities and minimising friction.
    • Develop advanced reporting to provide real-time insights into payment trends and operational performance.

    Enhancing Customer Experience:

    • Design payment processes with the customer in mind, focusing on reducing failures and resolving issues quickly.
    • Support the implementation of new payment methods and integrations, working closely with product and engineering teams.
    • Design user-centric workflows and reporting tools to address customer pain points in real-time.

    Leveraging Data and Technology:

    • Develop and maintain dashboards to track key metrics and enable data-driven decision-making.
    • Partner with data engineering teams to design and build data pipelines and models that support analytics and reporting needs.

    Fostering Industry Leadership:

    • Stay informed about payment industry trends, regulatory changes, and performance benchmarks.
    • Share insights and best practices with the team to improve processes and maintain a competitive advantage.

    Ensuring Compliance and Risk Management:

    • Align payment operations with industry regulations, including NACHA thresholds.
    • Monitor return rates and other metrics critical to compliance.

    About You

    We're looking for someone who is passionate about creating stellar customer experiences and detail-oriented, with a desire to continuously improve operational processes.

    Required Skills:

    • 2+ years of experience in payment operations or related fields.
    • Proven ability to identify and implement process improvements to optimise revenue and efficiency.
    • Strong analytical skills with a data-driven mindset, including proficiency in business intelligence tools.
    • Familiarity with global payment methods and reconciliation processes.

    Most importantly, you embody the core principles that everyone at MoonPay lives by: BLOCK Values.

    MoonPay Perks:

    • Equity package.
    • Unlimited holidays.
    • Paid parental leave.


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