- Investigate discrepancies in bank and crypto accounts, provider balances, and transaction records.
- Monitor delivery performance against Service Level Agreements and escalate deviations as needed.
- Collaborate with internal teams to define and monitor KPIs, ensuring alignment with operational goals.
- Leverage data visualisation tools to track performance metrics across payment rails and systems.
- Process customer payouts for certain currencies and payment methods.
- Monitor performance of all payment partners and provide input into partner performance and problem areas.
- Work with cross-functional teams to identify opportunities for revenue optimisation and process improvement.
- Analyse payment trends, transaction errors, and loss patterns to drive operational efficiency and financial outcomes.
- Contribute to operational readiness and the launch and scaling of new payment methods, focusing on maximising revenue opportunities and minimising friction.
- Develop advanced reporting to provide real-time insights into payment trends and operational performance.
- Design payment processes with the customer in mind, focusing on reducing failures and resolving issues quickly.
- Support the implementation of new payment methods and integrations, working closely with product and engineering teams.
- Design user-centric workflows and reporting tools to address customer pain points in real-time.
- Develop and maintain dashboards to track key metrics and enable data-driven decision-making.
- Partner with data engineering teams to design and build data pipelines and models that support analytics and reporting needs.
- Stay informed about payment industry trends, regulatory changes, and performance benchmarks.
- Share insights and best practices with the team to improve processes and maintain a competitive advantage.
- Align payment operations with industry regulations, including NACHA thresholds.
- Monitor return rates and other metrics critical to compliance.
- 2+ years of experience in payment operations or related fields.
- Proven ability to identify and implement process improvements to optimise revenue and efficiency.
- Strong analytical skills with a data-driven mindset, including proficiency in business intelligence tools.
- Familiarity with global payment methods and reconciliation processes.
- Equity package.
- Unlimited holidays.
- Paid parental leave.
-
Operations Analyst
1 week ago
Set Consulting Cape TownOperations Analyst (Fund Management) · Cape Town, South Africa · A Global Investment Firm managing over a billion dollars across alternative and long-only portfolios, specializing in asset classes like fixed income, equity, and commodities. · Key Responsibilities: · Improve busin ...
-
Operations Analyst
1 week ago
Arvo Cape TownJob Title: Operations Analyst · About Our Client · Our client is a trusted investment partner with capabilities spanning global, private, and listed asset classes. They continually strive for investment excellence and to deliver high-quality returns to their investors. · At the h ...
-
Operations Finance Analyst
1 week ago
The Legends Agency Cape TownOperations Finance Analyst · Reports to: Finance Manager · This role is suited for a person with a background in accounting, newly qualified CA, with 2 years post qualification experience. The total experience required is 5 years. · Key Responsibilities: · The main function will ...
-
Operations Financial Analyst
1 week ago
MRI Software Cape TownJob Title: Operations Financial Analyst - Accounting (UK Hours) · Position Overview: · The Operations Financial Analyst plays a critical role in supporting the financial integrity and efficiency of the Professional Services team. This position is responsible for overseeing the en ...
-
Ad Operations Analyst
1 day ago
Multilocal Cape TownThe Role · As an Ad Operations Analyst, you will work within the Deal Delivery team, utilizing your analytical skills to ensure high operational standards and delivery are met. · You will be responsible for creating and troubleshooting deals, addressing buyer issues, continuously ...
-
Ad Operations Analyst
1 week ago
multilocal Cape Town Full timeThe Role · As Ad Operations Analyst you will work within the Deal Delivery team, using your analytical skills to ensure we are exceeding high operational standards and delivery. · You will be responsible for the creation and troubleshooting of deals, dealing with buyer issues, co ...
-
Onboarding Operations Business Analyst
5 days ago
Luno US, Inc. Cape TownAbout us · Luno is a crypto investment app that enables users to buy, store and explore crypto securely. We put the power of cryptocurrency in everyone's hands sensibly and responsibly. · Since 2013, we've helped millions of people invest safely in crypto by cutting through hype ...
-
Onboarding Operations Business Analyst
2 days ago
Luno Cape TownAbout Us · Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. · Since 2013, we've helped millions of people around the worl ...
-
Operations Data Analyst South Africa
1 week ago
BVNK Group Cape Town**About Us** · BVNK provides modern payment infrastructure for businesses, unifying banks and blockchains in a single platform. · We enable businesses to send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. · Our flexibl ...
-
Security Operations Centre Analyst Level 2
1 week ago
Derivco International Cape TownJob Profile Summary · Create Giants in the Industry · We believe our people are not just employees – they are the heart and soul of our business. Their skills, expertise, and passion define who we are and drive us towards excellence every day. · We empower our people to think cre ...
-
Data Operations Analyst
1 week ago
Santam Insurance BellvilleOur Recruitment Process · Advertisement: Our vacancies are advertised for 3-5 days, depending on the market availability of required skills. · Screening: This process takes a couple of days and varies based on the complexity of the role and volume of applications. · Longlisting: ...
-
Real Assets Data Operations Analyst
1 week ago
MSCI Inc StellenboschJob Opportunity · MSCI invites applications for a Real Assets Data Operations role in its Stellenbosch office. The successful candidate will be responsible for tracking commercial real estate lending transactions in the United States. · No prior experience in real estate is requi ...
-
SKA Mid
1 week ago
SixSense Cape TownJob Description: · We are seeking a highly skilled Sr. Data Analyst to join our team at {company}. The successful candidate will be responsible for developing operator procedures and documentation, as well as mentoring and training junior data analysts. · Key Responsibilities: · ...
-
Senior Business Analyst
1 week ago
Helen Lucre Resourcing (Pty) Ltd. Cape TownBusiness Analyst Opportunity · We are seeking a skilled Business Analyst to join our team at {company}, an international leader in supplying SAAS solutions to clients across 100 countries. · Duties & Responsibilities · Establish clear requirements with clients, documenting comple ...
-
Specialist Analyst Developer
1 week ago
Boardroom Appointments Cape TownSpecialist Analyst Developer - 12-Month Contract · We are seeking a skilled Specialist Analyst Developer to join our team. · The successful candidate will be responsible for the technical upgrades of the OpenText Extended ECM Platform. This includes upgrade and/or configuration o ...
-
Business Analyst
1 week ago
PEP Western CapeBusiness Analyst (Northern Suburbs (Cape)) · Job Title: Business Analyst (Northern Suburbs (Cape)) · Location: Western Cape · We are seeking a proactive, tech-savvy problem solver to join our Commercial Department as a Business Analyst. · Purpose of the Job: · The successful cand ...
-
Business Analysis
2 days ago
Findojobs South Africa Wes-KaapJob Title: Business Analyst · Cape Town, South Africa | Various departments are looking for an experienced Business Analyst to join their team. · Responsibilities: · Investigate and analyze business problems using various methods and techniques. · Document business process requir ...
-
Business Analyst III
1 week ago
Boardroom Appointments Cape TownAbout the job Business Analyst III (Human Resources) · Key Requirements and Responsibilities: · Business Analysis Certification: Degree or Diploma in Information Technology or a related field, with certification at Practitioner level (ECBA, CCBA), FTI certification or similar. · ...
-
Senior Data Analyst
3 hours ago
Tasiso Consulting Ltd Cape TownSenior Data Analyst · The Senior Data Analyst will be responsible for the development of operator procedures and documentation, as well as mentoring and training data analyst/operators under their supervision. · Manage performance of data analyst/operator team · Play a leading ro ...
-
Commercial and Regulatory Analyst
1 week ago
DLK Group Cape TownCommercial and Regulatory Analyst · The Commercial and Regulatory Analyst plays a crucial role in analyzing market trends, regulatory requirements, and commercial strategies to ensure compliance and optimize business performance. · Key Responsibilities: · Conduct thorough analysi ...
Payment Operations Analyst - Cape Town - MoonPay
1 day ago

Description
About MoonPay
We're MoonPay, the leading infrastructure company in Web3.
We offer payment solutions (our 'Ramps') and minting software for digital collectibles, like NFTs. Over 20 million people trust our products worldwide.
We collaborate with forward-thinking brands on stunts, drops, and partnerships.
We've also built a consumer app to test our own Web3 account experience. It's taken off, and we're continually improving it.
About the Opportunity
We're looking for a Payment Operations Analyst to ensure our customers and partners receive simple, fast, and trusted payments.
Key Responsibilities:
Optimising Revenue and Processes:
Enhancing Customer Experience:
Leveraging Data and Technology:
Fostering Industry Leadership:
Ensuring Compliance and Risk Management:
About You
We're looking for someone who is passionate about creating stellar customer experiences and detail-oriented, with a desire to continuously improve operational processes.
Required Skills:
Most importantly, you embody the core principles that everyone at MoonPay lives by: BLOCK Values.
MoonPay Perks:
-
Operations Analyst
Set Consulting- Cape Town
-
Operations Analyst
Arvo- Cape Town
-
Operations Finance Analyst
The Legends Agency- Cape Town
-
Operations Financial Analyst
MRI Software- Cape Town
-
Ad Operations Analyst
Multilocal- Cape Town
-
Ad Operations Analyst
Full time multilocal- Cape Town
-
Onboarding Operations Business Analyst
Luno US, Inc.- Cape Town
-
Onboarding Operations Business Analyst
Luno- Cape Town
-
Operations Data Analyst South Africa
BVNK Group- Cape Town
-
Security Operations Centre Analyst Level 2
Derivco International- Cape Town
-
Data Operations Analyst
Santam Insurance- Bellville
-
Real Assets Data Operations Analyst
MSCI Inc- Stellenbosch
-
SKA Mid
SixSense- Cape Town
-
Senior Business Analyst
Helen Lucre Resourcing (Pty) Ltd.- Cape Town
-
Specialist Analyst Developer
Boardroom Appointments- Cape Town
-
Business Analyst
PEP- Western Cape
-
Business Analysis
Findojobs South Africa- Wes-Kaap
-
Business Analyst III
Boardroom Appointments- Cape Town
-
Senior Data Analyst
Tasiso Consulting Ltd- Cape Town
-
Commercial and Regulatory Analyst
DLK Group- Cape Town