Client Services Manager - Pretoria - Prep2Perfection

    Prep2Perfection
    Prep2Perfection Pretoria

    6 days ago

    Default job background
    Description

    Job Description

    We are seeking a highly organized and communicative professional to support our operations.

    Duties & Responsibilities

    • Engage with students, tutors, parents, and guardians through digital channels such as WhatsApp and emails to address queries and provide support.
    • Manage communications effectively to facilitate smooth interactions.

    • Handle service management tasks to support the sales pipeline, ensuring efficient delivery of services that meet customer needs and expectations.
    • Maintain operational efficiency across different functions.

    • Execute general operational tasks related to business activities, including coordination and arrangement of 1-on-1 tutoring sessions for students.
    • Follow specified processes to ensure successful tutor and student engagements.

    • Build and nurture relationships with clients, focusing on client satisfaction and retention.
    • Address client concerns, gather feedback, and maintain a positive client experience.

    • Communicate with clients to understand their needs and requirements, amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
    • Record relevant information and updates in the CRM system or spreadsheet.

    • Stay informed about the progress of tutoring sessions and monitor lesson quality, addressing any issues or concerns to ensure a high standard of service delivery.

    Requirements

    • Possess a 3-year degree in BA or BCom from a reputable university.

    • Ideal candidates are recent graduates who have achieved outstanding grades throughout their academic journey, demonstrating a commitment to excellence and learning.

    • Sales or organizational experience is highly desirable and considered a plus, demonstrating the ability to manage tasks efficiently and work effectively in dynamic environments.
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