Clubhouse Manager - Durbanville, South Africa - Tanya Serra
Description
Job Posted: 26-Jan-2024- Location: Durbanville
Purpose of the position
The Clubhouse Manager plays a crucial role in overseeing and managing the day-to-day operations of the Clubhouse, which serves as a central hub for residents and activities within a community.
Responsibilities & duties
- Clubhouse management on a daytoday basis and maintaining resident relations.
- Responsible for controlling & analysing on an ongoing basis: resident satisfaction, restaurant, bar, venues, events calendar, POS, stock control, resident food & beverage accounts, operating costs, employees, cleanliness and hygiene.
- Managing and coordinating the prompt, efficient & courteous serving during F&B service.
- Establishes & maintain effective employee and resident relations.
- Assist in developing formal training plans & conduct on the job training sessions for the restaurant and front office employees.
- Handle guest complaints courteously and efficiently.
- Preparation of the F&B department budget & goals.
- Make consistent resident contact.
- Manage and book events for the monthly events calendar. Liaise with residents on their preferences and search for new and exciting events to host.
- Management of events on the day.
- Responsible for achieving the goals, objectives as set out by the Operations Manager.
- Responsible for food promotions, assist with menu creation, weekly meals of the week, Sunday carveries/roasts,
- Financial responsibility: Point of Sale system and management thereof, end of day and revenue reports, resident F&B accounts, biweekly and monthly stock takes, managing operating costs and that it is within budget, resident levy invoices, placing orders with suppliers.
- Ensure suppliers invoices are captured and submitted timelessly to the accounts department.
- Manage monthly and biweekly stock take, capturing and provide necessary feedback for variances.
Qualifications & Experience
- Knowledge of all F&B Standards, quality presentation, service and products and health and safety standards as well as knowledge of front office standards and operating systems.
- Knowledge of menu planning
- Displays an understanding of the impact that menu choice has on productivity and profitability
- Knowledge of marketing plan, competition, promotional concepts, F&B costs and controls.
- Knowledge of food trends and special seasonal foods
- Ability to analyse financial information and prepare budget and outlet goals
- Ability to clearly define productivity standards with quality requirements and methods needed to obtain them.
Education: Higher National Diploma or equivalent required.
- At least two to three years in a related position.
- Through knowledge and experience in F&B and/or front office, both would be advantageous.
- Must have own reliable transport.
- Fluent in English and Afrikaans.
- Job Title
- Clubhouse Manager
- Retirement Estate
- Employer Type
- Employer Type
- Job Type
- Job Classification > F & B Management
- FT/PT
- Job Type
- Province
- Location > Western Cape
- Town/City
- Durbanville
- Salary Type
- Monthly
- Salary
- R pension
- Start Date
- TBA
- Redirect me to
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