Team Lead: Onboarding Specialist - Cape Town, South Africa - Peach Payments

Peach Payments

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Peach Payments

Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa.

We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile.

Our merchant partners include your favourite food delivery services, whether you're ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbour's side-hustle e-commerce store.

For these partners and their customers, we aim to provide delightful experiences that make facilitating online payments as easy as possible.

Your mission should you choose to accept:
Support / Sales

Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members' performance
New Merchant Onboarding
Identify the need to create or update support materials in Peach Payments Support Portal
Account Management

What we'd like you to have:

Minimum 3 years managing a team
Experience using data to propose creative solutions to both tactical and strategic problems
Experience influencing and collaborating with a broad set of senior stakeholders
The ability and desire to question the status quo
Advanced creative thinking and problem solving skills

What else is in it for you?

Wecurrently have a hybrid working model, which means that while our teamspredominantly work outside of the office, we may ask them to join forin-office Meet-ups, gatherings, training and other collaborationsessions in-person, wherever possible.

Be part ofour story We're a passionate group of individuals working on enablingAfrican entrepreneurs to develop and succeed in digital commerce.

Wethrive as a high-performance community, underpinned by a people-firstapproach. Our team is diverse, we fail fast and aim to succeed evenquicker.

At Peach we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences