Service Technician - Cape Town, South Africa - Fidelity Services Group

Fidelity Services Group

Verified Company

Cape Town, South Africa

3 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Main purpose of job:

Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

Matric Or Equivalent
Minimum 5 years' experience as an alarm technician
Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

Valid driver's license essential
Must be PSIRA registered (Grade E)
Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
Knowledge of CCTV, Intercom systems and access control
Able to work standby as per duty sheet

Duties:

Technical:

Conduct service calls / maintenance and repairs of alarms
Program alarm panels
Complete handovers and quotations
Complete invoices and job cards after every service call
Complete links up for new clients
Reprogramme alarm systems when the current alarm was part of a takeover
Complete small installations as and when required

Admin:

Complete daily drive sheets
Complete job reports and technical invoices
Quote clients on upgrades
Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
Complete a stock control check
Keep the company vehicle clean and tidy

Performance standards:

Technical:

Ensure that scheduled service call are attended or rescheduled accordingly
Ensure that alarm panels are programmed with prescribed standards
Ensure that documents are completed timeously and within prescribed standards
Ensure that the alarm is programmed to ADT standards
Ensure that all installations are completed to ADT standards

Admin:

Ensure that drive sheets are completed accurately
Ensure that job reports and technical invoices are completed accurately and timeously
Ensure that quotes are completed accurately
Ensure that inspection checks are completed on a weekly basis
Ensure that all stock is available at all times and missing stock is reported immediately to FLM
Ensure that the company vehicle is clean at all times

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**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._