Debriefing Clerk - Cape Town, South Africa - JorDan HR

JorDan HR
JorDan HR
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

ROLES & RESPONSIBILITIES

Debriefing of Returns (full and part)

  • Ensure drivers delivery manifests are recorded on debriefing report
  • Ensure the debriefing report/dashboard is completed correctly as per the Value SOP's
  • Ensure that the customer failed delivery invoices are properly endorsed by the customer and have a customer call centre number
  • Ensure the correct parcels are scanned back in and coded correctly on the Freightware system
  • Ensure that the failed redeliveries are recorded and noted on the debriefing report
  • Ensure that the customer failed deliveries and Value failed deliveries are sorted correctly to be handed to the hub, Bookings department or query cage awaiting authorization

RLOG Returns

  • Ensure that all debriefed returns to RLOG are debriefed with correct reason codes, after debriefing parcels are locked in the query cage and the next day all consignment would be on status 32 national so that the day shift Debriefer can give feedback to RLOG on a daily basis before 10h00
  • To resolve delivery query the following options would be used, 6 enter, 5 enter 1 enter, punch depot enter and select the invoice number in hand and use M to modify ENTER and select status 60 for returns a status 30 for redelivery, goods would be forwarded to Checker to be scanned on Linehaul manifest to RLOG

Minimum Requirements

  • Matric
  • Logistics or transport qualification or 2 years relevant experience
  • Computer iterate

Job Type:
Temp to perm

Contract length: 6 months


Pay:
R12 000,00 - R15 000,00 per month
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