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Polokwane

    Dealer Principal - Polokwane, South Africa - Express Employment Professionals (Witbank)

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    Full time
    Description

    Job Purpose:

    To manage all aspects of a dealership selling trucks, buses and spare parts.

    Key Responsibilities:

    Processes and governance

    • Develop, align and implement a tactical strategy and associated policies and guidelines
    • Develop and implement tactical delivery plans and set operational targets
    • Measure the delivery of operational plans, realign and improve where required
    • Implement corporate governance and compliance policies in area of accountability to identify and manage risk exposure liability
    • Advise on the process to ensure the execution of marketing plans and initiatives while supporting the marketing strategy and organizational objectives
    • Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives
    • Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership
    • Ensure business retention through the application of various sales techniques such as negotiations, product comparisons and changing perceptions

    Finance

    • Compile a budget which aligns to delivery plans, monitor and report on variances
    • Develop, implement and monitor a cycle of medium term cost improvements for area of accountability
    • Drive sales targets and overall profitability

    Client/customer

    • Prepare service delivery excellence plans for internal and external customers and ensure implementation
    • Negotiating deals with customers whilst ensuring profitability
    • Resolve escalated customer complaints that managers are unable to rectify in order to ensure customer satisfaction
    • Develop and manage key stakeholder relationships that enable achievement of operational objectives

    People

    • Prepare people capacity plans in line with delivery, performance objectives and budget; and ensure implementation for direct reports
    • Develop plans to positively influence and manage change by providing interventions and support to enable change implementation
    • Be a member of and make positive contributions to Professional Bodies

    Stakeholder Groups

    • Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity
    • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational

    Qualifications

    • Matric
    • National Diplomas and/or Advanced Certificates with NQF Level 05 would be an added advantage

    Relevant years of Experience

    • 10 years and more of sales and marketing experience in commercial vehicles

    Competencies

    • Business and Operations Management
    • Developing sales
    • Financial Acumen
    • Good Governance, Ethics and Values
    • Good Negotiation Skills
    • Operations Risk Management
    • Planning and Budgeting ability
    • Planning, Management and Measurement
    • Good product and/or service knowledge
    • Trust and Integrity

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